Veterinary Client Service Representative I/II (CARE) Apply now (https://secure.dc4.pageuppeople.com/apply/674/gateway/default.aspx?c=apply&lJobID=533280&lJobSourceTypeID=796&sLanguage=en-us) Job no: 533280 Work type: Staff Full-Time Location: Main Campus (Gainesville, FL) Categories: Veteran's Preference Eligible, Veterinary Medicine/Animal Care Department: 28319000 - VM-SAH CUSTOMER SERVICE Classification Title: Veterinary Client Service Representative I/II (CARE) Job Description: Examples of job duties include but not limited to • Ability to clearly communicate expectations for clients regarding the reason for their visit and act as a liaison between them and the respective service(s) during the course of the appointment. • Ability to address and resolve client issues including appropriate escalation when needed. • Ensures owners are informed as to what is happening with their pet, provides status updates, and regularly checks on waiting clients to see if they have any unspoken needs. • Correctly Schedule appointments through Hospital Information System (Cornerstone). Provide accurate estimates, be able to provide directions, and ‘what to expect’ documents. • Obtaining weights on patients and entering it into the medical record in a timely manner. • Placing clients and patients in exam rooms in a timely manner. • Maintaining a schedule/record of patients seeing the service(s) represented throughout the course of the day. • Ensure rDVM records have been obtained by calling or receiving them from client. Attaching them to Hospital Information System (Cornerstone) in a timely manner and alerting patient care team. • Checking service emails, fax box, and food orders throughout the day as well as assisting services by completing callbacks and other administrative duties. • Writing or attaching prescription requests to Hospital Information System (Cornerstone) and ensures that they have been documented correctly, received, and reviewed by doctor. • Scanning documents and attaching them accurately to patient records in the Hospital Information System (Cornerstone). • Ensure client is aware and understands charges. Collects payment for services rendered. • Relay the value of charges to clients and answer questions posed by clients. • Accurately balance a cash drawer on a daily basis. • Responsible for uncompromising levels of cleanliness throughout the hospital while creating a safe and accident-free environment Expected Salary: $17-20/hour Minimum Requirements: Client Service Representative I: High school diploma or equivalent and one year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Client Service Representative II: High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Preferred Qualifications: • Knowledge of basic medical terminology, veterinary medicine, medical records, and billing systems. • Proficiency with basic computer functions and ability to quickly learn new programs. • Ability to perform basic arithmetic calculations involving money • Good communication skills, verbally (telephone and person-to-person) as well as good literacy skills (ability to read and compose grammatically correct sentences) are critical to success on this position. • Demonstrate consistent professional conduct and meticulous attention to detail. • Ability to interact with clients from a variety of backgrounds in a tactful and courteous manner. • Ability to plan, organize, and coordinate in a busy environment. • Ability to make timely decisions in potentially stressful conditions while maintaining a positive attitude. • Ability to work within a team and perform job duties with minimum supervision. • Ability to handle frequent interruptions and adapt to changes in workload or work schedule while maintaining a strong attention to detail. • Ability to set priorities and solve problems to achieve a desired outcome. • Able to work in a team environment and collaborate with a variety of personnel in a positive manner; Able to maintain effective working relationships with clinicians, coworkers, students, and clients. • Open to accept constructive criticism from senior staff and clinicians and respond accordingly. Special Instructions to Applicants: In order to be considered, you must upload your cover letter and resume. Application must be submitted by 11:55 p.m. (ET) of the posting end date. This is a CARE position offering limited benefits, including health insurance and paid time off. When appropriate certifications are achieved, promotional opportunities to a level II title may be available. This position will also become eligible for transition into a TEAMS (staff) salary plan. This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See ourVeteran's Preference Page (https://jobs.ufl.edu/applicant-resources/veterans/) for more specific information. Health Assessment Required:Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time. Advertised: 12 Nov 2024 Eastern Standard Time Applications close: 20 Nov 2024 Eastern Standard Time