Veterinary CSR Manager   Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24/7 emergency veterinary hospital offering expertise in seven specialties. As our team continues to grow, we are looking for motivated, positive, and compassionate individuals to join us. We are seeking a dedicated and experienced Veterinary CSR Manager to lead our client service team. Overview: Under the direction of the Hospital Director, the CSR Manager will execute exceptional customer service experience for all clients who interact with AESC.  Uphold and elevate our reputation in the community by thorough, timely, and attentive customer service experiences.  Manage and supervise the CSR staff to ensure the high-quality standards of AESC are always met.  Develop systems and processes that elevate our customer service experience in an efficient and effective manner. Compensation: + $65,000- $85,000, based on experience Duties and Responsibilities People Management + Oversees staffing, hiring, training, and performance management for high-quality patient care. + Develop training programs and mentor employees. + Collaborate with department Leads to maintain standards. Hospital Operations + Manages daily hospital functions, staff scheduling, and PTO approvals. + Works with leadership to control labor expenses and address client concerns. + Optimizes resources and ensures safety compliance. Financial Duties + Supports payroll processing and incentive programs. + Conducts financial analysis for new services and equipment. + Manages procurement outside the Inventory Coordinator’s role. Technology & Technical Support + Ensures efficient use of EzyVet & Smartflow. + Escalates equipment issues and develops contingency plans. + Provides technical training, coaching, and emergency staffing coverage. Leadership + Fosters a positive culture and leads meetings. + Drives process improvements and provide leadership coverage. + Handles escalations, participates in policy development, and serves in on-call rotation. Qualifications Minimum Requirements: + High school diploma or equivalent. + At least 3 years of experience working in a full-time Customer Service role. + At least 2 years of full-time work experience in a leadership role (lead, supervisor, manager). Preferred Qualifications: + 5 years of experience in supervisor or manager role in customer service (hospitality, retail, or other comparable service industry) or healthcare (human or veterinary) industry. + Management experience must include managing a team of direct reports. + Experience in Veterinary or Human medicine is a plus but not required. + Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus! Benefits We’re committed to supporting our team’s well-being and professional growth with a comprehensive benefits package that includes: + Health, Dental, and Vision Insurance to keep you and your family covered. + 401(k) with Matching to help you plan for your future. + Employee Assistance Program (EAP) for additional personal and professional support. + Continuing Education (CE) : + Annual CE hours to advance your skills. + CE allowance for training and certifications. + Uniform Allowance to ensure you’re always prepared. + Shift Differential Pay for added compensation. + Generous paid time off, including: + Sick Days + Vacation Days + Bereavement Leave + Holiday Premium Pay for working during special times of the year. + On-Call Incentives for additional opportunities. + License Reimbursement for required certifications. + Referral Program to reward you for helping us grow our team. Why Choose AESC? + Work alongside a compassionate, dedicated team of veterinary professionals. + Thrive in a dynamic, fast-paced environment where no two days are the same. + Make a direct impact on the lives of pets and their families during critical times. + Receive continuous training and growth opportunities—we’re passionate about teaching! + Enjoy a competitive salary and benefits package. How to Apply + Submit your application online. The initial deadline is Friday, February 21st, but reviews will begin immediately, and the deadline may be extended if needed. + We can’t wait to welcome you to the AESC family! Discover more about our clinic and the incredible work we do by visiting our website at https://aescparker.com .   Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need. Manager, Assistant Manager, Practice Manager, Supervisor, Hospital Manager, Hospital Assistant Manager, Hospital Director Client Services, Client Service Representative, Receptionist, Veterinary Receptionist, Veterinary Client Service Representative     Powered by JazzHR