BluePearl Pet Hospital in **Grand Rapids, MI** is seeking a full-time **ER Service Head** who will work side by side with our ER clinicians, specialists, and leadership team. The ideal candidate will have a DVM from accredited university and will have successfully completed an internship and have at least three years of ER experience. Previous leadership experience preferred. We are looking to expand our current emergency department due to the rapid, exponential growth of the service. Our ER has highly qualified, dedicated Senior ER clinicians, technicians, veterinary assistants, and kennel assistants. Our team is dedicated to the continued care of pets in need and the ongoing growth of our state-of-the-art hospital. If you’re looking for a quality place to work, learn, and contribute to a collaborative team of career professionals, BluePearl Grand Rapids is your home in career emergency medicine! **As an ER Service Head, you will:** + Manage the schedule for all ER Clinicians, including PTO requests. + Facilitate regular ER Clinician meetings and participate in hospital leadership meetings. + **Mentor ER Clinicians and new ER/ICU support staff** . Oversee ER Clinician case management and providing guidance as needed on case management decisions. + Integrate the emergency and specialty services to successfully manage all hospitalized cases. The ER Service Head will act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise. + Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department. + **Actively contribute to recruiting new Emergency Clinicians** . Ensure new hires have been assigned a mentor by the clinician mentor liaison to support retention and engagement. + Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate. + **Partner with hospital leadership to identify opportunities** and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels. + Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues. Assist with performance reviews. + Assist management team with client and pDVM concerns when necessary. + Work with management team to oversee capital purchases for ICU/ER department. We are truly in this together. We work to provide exceptional specialty and emergency care for pets by supporting each other through our shared passion, knowledge, and talents. **Our BluePearl Grand Rapids, MI** Our hospital provides 24/7 nursing care, emergency medicine, internal medicine, surgery, oncology, neurology, ophthalmology, radiology, and acupuncture & integrative medicine. Our current 19,000 + square-foot facility hosts an on-site Antech lab. We offer our clientele progressive diagnostic technology, including a 64-slice CT scanner, 1.5T MRI, and digital radiology. Our team of veterinarians are leaders in low-stress handling (LSH) to promote calmness and comfort for the patients in our care. **We are excited to soon relocate to a nearly 30,000 square-foot facility in the fall of 2024 and look forward to expanding our services in a new, state-of-the-art hospital.** **Perks to Living in Grand Rapids, MI:** Grand Rapids, MI is the second largest city in Michigan and a great place to work and live. The Wall Street Journal recognized Grand Rapids as the second-best place to live in the United States. + Love the outdoors? Grand Rapids is a 40-minute drive to the nearest state park on Lake Michigan and has more than 1,200 acres of parkland. Miles of biking and walking trails are easy to access throughout the greater Grand Rapids and lakeshore areas, as well as dozens of places to camp, boat, fish, swim, or just enjoy the view. + Seeking culinary delights and a taste of something different? GR offers every flavor of casual and fine dining experiences and is home to dozens of artisan beer breweries that also appeal to foodies. + Grand Rapids is also full of art and culture. The VanAndel Arena hosts dozens of A-list performances annually with off Broadway shows touring through the local DeVos Performance Hall. The John Ball Park Zoo is a family favorite and hosts multiple yearly community events. Frederick Meijer Gardens and Sculpture Park is a must-see! **Why choose BluePearl?** In order to transform and lead the industry through innovative quality medicine and care, we emphasize the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals. Because we encourage Associate growth, you will be surrounded by a group of dedicated, experienced team members. All Associates are leveled by their skillset in our unique leveling program. We also focus on developing our Associates into leaders through talent development programs and leadership workshops. We value your health and well-being as an Associate by providing you with the following benefits: + Comprehensive benefits package including medical, dental, vision, paid time off, parental leave, and floating holiday plans, 401(k) and life insurance options. + Company-paid Short-Term and Long-Term Disability + Flexible work schedules. + A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment. In addition, access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra, an online mental health support platform. + Annual company store allowance. + Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. The future is yours to create. We have a wide array of opportunities and growth paths within the organization and within Mars Vet Health. Step up, stand out, get involved, and put your mark on our amazing profession! BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace. **Why BluePearl? Because it is an exceptional place to work!**