BluePearl Pet Hospital in **Philadelphia, PA** is seeking a full-time **ER Service Head** who will work side by side with our ER clinicians, specialists, and leadership team. The ideal candidate will have a DVM from accredited university and will have successfully completed an internship and have at least three years of ER experience. Previous leadership experience preferred. **As an ER Service Head, you will:** + Manage the schedule for all ER Clinicians, including PTO requests. + Facilitate regular ER Clinician meetings and participate in hospital leadership meetings. + **Mentor ER Clinicians and new ER/ICU support staff** . Oversee ER Clinician case management and providing guidance as needed on case management decisions. + Integrate the emergency and specialty services to successfully manage all hospitalized cases. The ER Service Head will act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise. + Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department. + **Actively contribute to recruiting new Emergency Clinicians** . Ensure new hires have been assigned a mentor by the clinician mentor liaison to support retention and engagement. + Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate. + **Partner with hospital leadership to identify opportunities** and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels. + Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues. Assist with performance reviews. + Assist management team with client and pDVM concerns when necessary. + Work with management team to oversee capital purchases for ICU/ER department. We are truly in this together. We work to provide exceptional specialty and emergency care for pets by supporting each other through our shared passion, knowledge, and talents. **Our BluePearl hospital in Philadelphia, PA is in South Philadelphia and serves South Jersey, Delaware and surrounding communities** offering a strong collaborative atmosphere with specialist consultations on a regular basis. We opened as Veterinary Specialty & Emergency Center in 2013 and expanded in 2017, allowing us to add a 64-slice CT scanner, minimally invasive surgery, and other improvements. We work in close partnership with BluePearl VSEC 's Levittown hospital, which is a Level 1 Certified facility, the highest level of certification, awarded by the Veterinary Emergency & Critical Care Society. We have board certified clinicians in anesthesiology, cardiology, clinical pathology, dentistry & oral surgery, dermatology, diagnostic imaging, emergency & critical care, holistic medicine & acupuncture, internal medicine, neurology/neurosurgery, oncology, ophthalmology, radiation oncology and surgery. **Perks to living in Philadelphia, PA:** + Philadelphia is a magnificent, historic city. + The Declaration of Independence was signed there, and it briefly served as the nation 's capital! + It has 4 major professional sports teams, miles of trails for hiking, biking and other outdoor activities, and a strong artistic and cultural environment. + Philadelphia is also home to a vibrant, diverse nightlife scene with countless restaurants and fantastic options for vegetarians and all foodies. **Why choose BluePearl?** In order to transform and lead the industry through innovative quality medicine and care, we emphasize the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals. Because we encourage Associate growth, you will be surrounded by a group of dedicated, experienced team members. All Associates are leveled by their skillset in our unique leveling program. We also focus on developing our Associates into leaders through talent development programs and leadership workshops. We value your health and well-being as an Associate by providing you with the following benefits: + Comprehensive benefits package including medical, dental, vision, paid time off, parental leave, and floating holiday plans, 401(k) and life insurance options. + Company-paid Short-Term and Long-Term Disability + Flexible work schedules. + A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment. In addition, access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra, an online mental health support platform. + Annual company store allowance. + Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. The future is yours to create. We have a wide array of opportunities and growth paths within the organization and within Mars Vet Health. Step up, stand out, get involved, and put your mark on our amazing profession! BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace. **Why BluePearl? Because it is an exceptional place to work!**