Job Posting: Veterinary Client Service Representative
Location: Redmond, WA
Pay Rate: $21 - $23 per hour
Type: Full-Time, Permanent

Are you a friendly, organized individual who loves pets and people? Our growing, AAHA certified general veterinary practice in Redmond, WA, is looking for a Veterinary Client Service Representative to join our team! As the first point of contact for our clients and their pets, you will play a vital role in delivering exceptional customer service while supporting the clinic’s day-to-day operations.

Key Responsibilities:Greet clients and their pets with a warm, friendly, and professional attitude.Answer phone calls, schedule appointments, and manage client inquiries.Accurately maintain and update client and pet records in our system.Process payments, handle billing, and verify insurance information.Assist with client education on services, procedures, and general pet care.Maintain a clean, organized front desk and lobby area.Coordinate with the veterinary team to ensure smooth client flow and excellent service.Qualifications:Previous customer service experience, ideally in a veterinary or healthcare setting, is a plus.Excellent communication and interpersonal skills.Highly organized with attention to detail and the ability to multitask.Compassionate, pet-loving attitude with the ability to work well in a fast-paced environment.Ability to work as part of a team and demonstrate professionalism and kindness.Why Join Us?Be part of a growing, dynamic practice with a team of dedicated professionals.Work in a positive, supportive environment focused on both client and pet care.Competitive pay, with opportunities for growth within the practice.Work in an AAHA-accredited facility that is dedicated to the highest standards of veterinary care.

If you are passionate about animals and enjoy working with people, we would love to meet you! Apply today to join our dedicated team at VCA Redmond.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.