**THE POSITION** As a Veterinary Nurse Adviser within our Animal Health Commercial Excellence team, you will actively support AH business objectives in the UK and Ireland through the provision of expert technical advisory support on all aspects of the use, efficacy and safety of species products to customers, distributors, and other external stakeholders. You will ensure compliance with pharmacovigilance requirements and contribute to the provision of best in class customer experience, aligned with the AH sales, marketing, technical and commercial teams. This is a Head Office based role, requiring two days per week in Bracknell. **TASK & RESPONSIBILITES** • To provide excellent customer service through the provision of accurate and informed responses to technical enquiries by customers. • To support the effective management and resolution of customer complaints. • Support the provision of a flea advice service for both pet owners and veterinary professionals. • To support the investigation and reporting of product-related complaints and suspected adverse reactions (SARs/SLEEs). Ensure complete and thorough follow-up with the reporter to explore and resolve issues. • To provide accurate and informed responses to commercial and marketing enquiries by customers, ensuring all administrative responsibilities associated with enquiry resolution are performed. • To manage additional responsibilities and projects associated with the role, in collaboration with other stakeholders. **REQUIREMENTS** • Veterinary Nursing Qualification • Previous experience in species practice • A high level of product, technical and disease area knowledge • Strong planning and prioritisation skills • Process-oriented • Excellent communication and interpersonal skills • Analytical and detail oriented • Ability to problem solve and make decisions within boundaries of responsibility • Ability to adapt and be flexible in an ever-evolving environment • Confident IT user, including Microsoft Office **WHY THIS IS A GREAT PLACE TO WORK** Boehringer Ingelheim has been recognised as a Top Employer in the UK. Being certified as a Top Employer confirms our dedication to a better world of work, delivered through excellent HR policies and people practices. To learn more visit: https://www.boehringer-ingelheim.co.uk/careers/uk-careers/why-great-place-work All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.