**The role of a Patient Care Assistant is to support the nursing and wider practice team in achieving the highest standards of care. The Patient Care Assistant role will involve working in a variety of areas within the practice to support the team. It will be necessary to accept instruction from a variety of people including Management, Veterinary Surgeons and Registered Veterinary Nurses. Working enthusiastically within the team you will help maintain a happy, efficient and effective working environment.** **Main purpose & goals** Ensure the highest standard of care is provided to our patients and clients. + Work and communicate effectively with colleagues and clients. Demonstrate the ability to be reliable, adaptable, understanding and empathetic. + Manage your areas of responsibility; working with other team members order to achieve this. + Demonstrate a professional appearance reflecting the highest standards of professional practice. + Ensure that you are clear of your roles, responsibilities and boundaries; demonstrating an awareness of the professional responsibilities of other team members. + Participate and engage in training appropriate to your role, this may be in-house and/or by an external provider. + Promote our team members, services and products, both in and out of the practice, at all times + Understand and implement practice and group policies. **Key responsibilities** + Assist with patient handling and restraint. Ensuring that all handling and restraint is carried out in a ‘patient friendly’ approach to ensure no unnecessary stress or discomfort to the patient. + Prepare and maintain patient accommodation taking into account the condition and welfare of the patient, environmental enrichment and additional supporting aids as necessary. + Cleaning and disinfection of patient accommodation to include ward and isolation accommodation. + In-patient care to include exercising, feeding and grooming of hospitalised patients. + Monitoring, recording and providing supportive care to patients, under the direction of the Veterinary Surgeon or Registered Veterinary Nurse. + Assisting with laboratory diagnostic techniques to include preparation of equipment, processing samples and packaging for external laboratories. + Assisting with diagnostic imaging to include maintenance and preparation of equipment and patient preparation and positioning. + Cleaning, packaging and sterilisation of sterile supplies. + Maintenance of theatre to include preparation of the environment and equipment and cleaning. + Assist with patient preparation, surgical team support and recovery under the direction of the Veterinary Surgeon or Registered Veterinary Nurse. + Assist with the management of the pharmacy to include unpacking of orders, stock rotation and environmental temperatures. Prepare and dispense a range of medication under the direction of the Veterinary Surgeon or Registered Veterinary Nurse. + Cleaning, disinfection, equipment and consumable maintenance throughout the practice environment. + Assist with reception and client care to include answering the telephone, dealing with enquiries, booking procedures and taking payments. + Follow standard operating protocols at all times to include: + Wearing of appropriate personal protective equipment + Waste disposal of hazardous and non-hazardous waste + Handling and restraint of patients + Area and equipment specific procedures + Assist the Veterinary Surgeons, Registered and Student Veterinary Nurses, Reception staff and any other team member who requires support, where and when required. \#LI-GP1 #LI-Onsite