London Regional Veterinary Emergency and Referral Hospital is currently welcoming a full-time Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, mature and empathetic individual to join us in a very important support role for the entire hospital.  In this role, you will help our clients and their pets feel welcomed and appreciated! 

Create a warm and welcoming environment for our patients and pet parents

Strong administration skills, organized and able to work in a fast-paced environment

Ability to answer a multiline phone system effectively

Respond and manage email correspondence; clients, referring veterinarians & internal office messages

Admitting and discharging pet patients

Invoicing/billing; obtaining pet owner information and confirmation as well as processing payments

Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks

Previous customer service or front desk experience in hospitality or administration is an asset! 

No experience with animals, no problem, so long as you love pets!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

A caring culture of Wellness and Appreciation!

RRSP Employer 5 % Match Program – saving for your future just got easier! 

Competitive wages and benefits!

Annual uniform allowance

Exceptional career development: there is room to grow here!

Employee Assistance Program

Referral Bonus Rewards

Opportunities to give back in your community through VCA initiatives

Generous personal pet care discounts

And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.