**Veterinary Reception, Client Care** **Location: Ottawa, ON** **Ottawa Veterinary Hospital** is currently welcoming a full time Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated! + Create a warm and welcoming environment for our patients and pet parents + Ability to answer a multiline phone system and track and schedule appointments effectively + Placing outbound calls to pet parents for follow-up and future appointment bookings + Respond and manage email correspondence; clients, referring veterinarians & internal office messages + Admitting and discharging pet patients + Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments + General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas + Willingness to learn more regarding; veterinary services, updated medical office procedures and assist the Veterinary staff with various tasks and treatments + Previous customer service or front desk experience in hospitality is an asset! + No experience with animals, no problem, so long as you love pets! **Schedule:** As an emergency hospital, we are open 24/7, which means shifts include nights, weekends, and holidays. **What VCA Canada Offers** Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in! + RRSP Employer 5 % Match Program – saving for your future just got easier! + VCA Canada RRSP Student Loan - Ask us more! + A caring culture of Wellness and Appreciation! + Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips! + Competitive wages and health/dental benefits! + Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process) + Annual uniform allowance + Exceptional career development: there is room to grow here! + Referral Bonus Rewards + Opportunities to give back to your community through VCA initiatives + Generous personal pet care discounts + Extra perks like shopping discounts and cool wellness apps! **Join Us!** **Click “Apply Now”** VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**