Central Victoria Animal Hospital is looking for a full-time Reception, Client Services Representative to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital.  In this role, you will help our clients and their pets feel welcomed and cared for while coordinating between them and members of the medical team.

Previous experience in a veterinary clinic is preferred but not required. The ideal candidate will have administrative experience, possess good computer skills (or a willingness to learn), a love of pets and their people, and a positive attitude. Familiarity with cash handling would be considered an asset as well as excellent customer service skills; you will be the first point of contact for our clients walking through the door and the last point of contact as they leave.

Schedule: This position is full-time with a rotating schedule. Shifts for this role are 8 hours and may include daytime, evening and weekend work (including some holidays). We are open 7 days per week.

Key responsibilities: 

Create a warm and welcoming environment for our patient and pet parents; greet or acknowledge them upon arrival

Answer multi-line phone system and direct calls appropriately

Collect client and pet information for medical records

Check emails; respond or redirect messages appropriately

Admit and discharge pet patients

Process insurance claims and payments from clients

General housekeeping duties; cleanliness of work area and common areas 

Key attributes: 

Exceptional client service skills

Compassion and nurturing attitude

Take initiative and work independently 

Ability to remain calm in stressful situations

Ability to adapt in changing situations

Efficient in carrying out assignments independently

Takes initiative to complete tasks throughout the day

Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks

A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset

A love for all companion animals!!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

RRSP Employer 5 % Match Program – saving for your future just got easier!

VCA Canada RRSP Student Loan - Ask us more!

A caring culture of Wellness and Appreciation!

Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

Competitive wages and health/dental benefits!

Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)

Annual uniform allowance

Exceptional career development: there is room to grow here!

Referral Bonus Rewards

Opportunities to give back to your community through VCA initiatives

Generous personal pet care discounts

Extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.