Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive environment? **VCA Associates in Pet Care** is seeking a **Client Service Representative** to join **our team** full time! **Why We Need You** As the face of **VCA Associates in Pet Care** , the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for: + Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. + Scheduling and confirming appointments. + Placing outbound calls for follow-ups and reaching out to prospective clients. + Presenting and explaining fees, including processing payments. + Recommending, selecting, and obtaining products and services, including prescriptions. + Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). + Managing medical records, charts, reports and correspondence. **Qualifications:** + Previous customer service experience (preferred 1-2+ years) + Strong communication and interpersonal skills + Ability to handle multiple tasks in a fast-paced environment + Proficiency in managing phone systems and scheduling tools + Attention to detail and accuracy in record-keeping + Passion for animals and client care **VCA adds value to your compensation package with the following:** + **Competitive wage** + Leadership opportunities + Medical, Dental & Vision insurance + Opportunity to teach and mentor + 401(k) + Free wellness subscriptions (Head Space and Lyra Health) + Life and Long Term Disability insurance + Paid Parental leave + Pet care discounts + So much more!! **Schedule:** Full-time opportunities with flexible scheduling. Not looking for full-time hours, no worries! **Address:** 918 W Sunset Drive, Waukesha, WI 53189 Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon. **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com