**Veterinary Referral Coordinator** **Location: Lake Country, BC** **Tri Lake Animal Hospital and Referral Centre** is currently welcoming a full-time customer service-focused Client Care Team Member to join our hospital as our newest **Referral Coordinator.** This great opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! **What you need:** As this position demands a base level of veterinary knowledge upon entry, we will require eligible applicants to have 2 years of prior experience in a veterinary clinical setting. Previous experience with referral services will be considered an asset. + Additional responsibilities and qualities for this role are: + Create a warm and welcoming environment for our patient and pet parents + Assisting veterinary staff with various tasks and treatments when required + Ability to answer a multi line phone system and track and book appointments effectively + Placing outbound calls to pet parents for follow-up and future appointment bookings + Respond and manage email correspondence: clients, referring veterinarians & internal office messages + Admitting and discharging pet patients + Invoicing/billing: creating estimates and explaining fees, obtaining pet owner confirmation and processing payments + Scheduling appointments + Excellent customer service skills: a real aptitude for putting people at ease and creating a welcoming environment + Strong organizational skills + General housekeeping duties: cleanliness of reception area, pet holding areas and common areas including the removal of animal waste + Willingness to learn more regarding: veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments **Schedule:** The role is a Full-time position, typically featuring a Sunday to Wednesday schedule. While this will be the primary schedule, we do offer services 7 days a week so there will be occasional exceptions to accommodate vacation schedules and business needs. You will also be required to share in the Stat holiday coverage. **What VCA Canada Offers** Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you! + A caring culture of Wellness and Appreciation! + Competitive wages and benefits! + _Employer match (5%) group RRSP plan_ - Planning for your future just got easier with VCA Canada! + Wellness days, sick days, and vacation time + Annual uniform allowance + Exceptional career development: there is room to grow here! + Referral Bonus Rewards + E-tools to assist with meditation, better sleep, exercise, and focus + Virtual health care (telemedicine) offering quick access to quality care + Opportunities to give back in your community through VCA initiatives + Generous personal pet care discounts + And extra perks like shopping discounts and cool wellness apps! **Email:** Wally Shishakly, Assistant General Manager at wally.shishakly@vca.com , or careers.canada@vca.com for further information, or click Apply Now! VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**