AVECCC is a 24-hour veterinary emergency and critical care hospital in Gilbert, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. The teams in this department work closely with the critical care team to provide the highest quality care to our patients. The hospital provides an opportunity to work with state-of-the-art technology including, but not limited to, CT, MRI, and ultrasound. AVECCC is an organization that prides itself on its core values to drive a dynamic culture. We offer a unique training program that offers many opportunities to learn and grow from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers.

AVECCC has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness. AVECCC offers a competitive compensation package to include but not limited to: CE allowance, full health benefit packages, 401K with a company match, employee pet discounts, and Paid Time Off.

Job Overview:

Job Purpose: The purpose of the Veterinary Technician Supervisor is to provide high quality medical support and nursing care to companion animal patients in addition to providing top leadership and oversight to the technicians, supports the emergency veterinarians and assists the organization of the daily workflow of the hospital.

Duties & Responsibilities:

Training – In collaboration of the Lead Training Coordinator, assists in the development of training protocols and procedures to ensure existing technical staff as well as new staff members are onboarded efficiently and effectively

● Interview potential new technicians and technician assistant candidates

● Technician and technician assistant staff leveling and reviews

o Review leveling criteria and benchmarks for employee advancement per hospital protocol

o Performs mid and annual formal performance reviews per hospital protocol for technicians and technician assistants

● Lead the veterinary technician team by example

o Acts a mentor for technical staff with particular focus on Technician Leads

o Ensure appropriate medical techniques are being utilized

o Ensure that employees are demonstrating positive customer service to all clients

● Provide feedback to the Senior Leadership Team if any corrective action or coaching is needed for any employee.

● Follow up on coaching to ensure it is being implemented.

● Document training and coaching sessions.

Communication – act as the bridge between the leadership team and technical staff to maintain open channels of communication and constructive dialogue

● Schedule, plan, and conduct bi-weekly Technician Lead meetings

o Advanced agenda of meetings provided to leadership team

o Ensure that the Skill of the Week topics discussed during these meetings are disseminated to the rest of the staff

● Quarterly/bi-annual check-in meetings with technicians and technician assistants

● Participate in regular team meetings with Leadership Team to:

o Identify areas for improvement within the company

o Ensure consistent messages are being disseminated to employees

o Increase knowledge of supervisory and leadership skills

o Develop a cohesive team with other members of the Leadership Team

● Assist with monitoring offices and hospital areas and ensure compliance with duties. Notify Assistant Hospital Manager if proper policies are not being followed or duties not being completed

o Lab – meets regularly with Lab Officer to ensure equipment is properly maintained and there is always an adequate quantity of supplies

o Radiology – collaborate with Radiology Officer to ensure that radiation safety protocols are enforced and radiology badges are properly managed

o Equipment – collaborate with Equipment Manager to ensure:

▪ Broken equipment and supplies are properly addressed

▪ Broken equipment and supplies are tracked and received back in a timely manner

▪ Team members using equipment and supplies appropriately at all times

▪ New equipment and supplies are being integrated into use appropriately on the clinic floor

▪ The Leadership team and Hospital staff receive prompt, thorough communication regarding status of equipment repairs.

o Surgery – collaborate with Equipment Manager to ensure equipment is properly maintained and there are adequate supplies

▪ Train staff to properly clean and wrap surgical packs

▪ Ensure surgical suite is properly stocked, cleaned, and maintained at all times

o Isolation

▪ Kept clean and stocked

▪ Collaborate with Equipment Manager to ensure equipment and supplies are properly maintained and functioning

Engagement – act as a leader to improve staff retention and foster a culture of growth and development

● Identify and solicit opportunities for growth within the technical staff

● Identify areas of personal strength and weakness that may enhance or hinder job performance

● Actively seek out staff members who may be disengaged and intervene as necessary to improve staff retention

● Use engagement survey results to assess and implement adjustments as necessary

● Fully competent regarding organizational policies and procedures

o Involved in the develop and implementation of new policies and SOP as relevant

● Establishes and reinforces a supportive team environment

o Discourages negative attitudes, gossip

o Leads by example

● Seeks out and participates in leadership development and advancement opportunities

● Maintains professional and technical knowledge by attending CEs, reviewing professional publications, establishing personal and professional networks, etc

● Acts in a solution-oriented manner to advocate and improve any deficiencies in the hospital.

Hospital Operations – contribute to seamless and cohesive operations of the hospital

● Assists with resolving client needs, concerns, and complaints where appropriate

● Maintain and perform scheduling for the technical staff

o Manage and track PTO, sick, CE, etc leave requests

o Ensure appropriate staffing levels and assist Hospital Manager to fill schedule openings

● This is a full time position, must work a minimum of 36 hours a week, no less than 4 shifts per week, and could be expected to be available to help on all shifts if needed

o Scheduled time is split between training, communication, and engagement duties with each being equally important

Job Type: Full-time

Pay: $23.00 - $29.00 per hour

Expected hours: 35 – 45 per week

Benefits:

401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offProfessional development assistanceUniform allowanceVision insurance

Schedule:

10 hour shift12 hour shiftDay shiftHolidaysNight shiftOvernight shiftWeekends as needed

Work Location: In person