Pay Range:

$141,587.00 - $233,618.00Supervisory Organization:Sr EVP and Chief Operations Officer

Country:

United States of America

Address:

9717 Abernathy

City:

Dallas, TX 75220

FLSA:

Exempt

Professionals:

01 - Official Administrator (EEO-4-United States of America)

General Summary:

Plans, directs, and manages the Agency Bus and Rail Operations Control Center, Field Supervision and Concierge Management in providing direct coordination of communications and incident management response for various staff during the management of accidents, incidents, and service disruptions. Plans and administers, through management staff, programs, procedures, and objectives to ensure that a high quality of bus and rail service is provided in a safe, efficient, and expeditious manner to internal and external customers.

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manages and directs all activities associated with control center personnel engaged in receiving and issuing communications and directives. Assigns and delegates responsibility for specific projects or functional activities to staff.

Oversees the flow of information between Control Center and Operations staff for all accidents, incidents, and service disruptions.

Recommends and controls work schedules according to workforce needs, oversight agency restrictions, and budget limitations.

Evaluates the performance of the Control Center Department’s supervisory and field staff for compliance with Authority programs and policies, and attainment of goals and objectives. 

Develops and manages Control Center and field operations to performance measures. Oversees the programs, procedures, and objectives to ensure that high qualities of bus and rail services are provided in a safe, efficient, and expeditious manner. Oversees communication between the incident site, management and responding personnel during planned and unplanned service disruptions and equipment issues.

Maintains required service levels under adverse conditions, i.e. weather, construction, and staffing. Minimizing service delays, especially during unforeseen incidents or events.

Establishes and executes programs to meet Authority objectives and develops an organization that will hold accountable and effectively administer the responsibilities and functions of Operations areas.

Analyzes, evaluates, and prioritizes multiple operations and communication problems as they deal with the Control Center and recommends and/or implements effective solutions to resolve service interruptions.

Provides guidance to resolve technical problems and examines plans and specifications to determine work procedures.

Supervises and maintains a special command unit during inclement weather. 

Meets and interfaces with various levels of management within the Agency and other transit jurisdictions. Serves on various committees and interacts with representatives from various other governmental agencies security, safety, and communications groups to develop and foster relationships that will be beneficial to the Authority.

Evaluates and monitors the performance of Bus and Rail Control Center staff for compliance with Authority programs and policies and attainment of goals and objectives. Hires, trains, develops, monitors, and evaluates staff. Reviews and recommends personnel actions for approval. Participates in the development and administration of Authority programs, policies, goals, and objectives as directed by the Chief Transit Officer.

Confers with and assists the Senior Executive Vice President/Chief Operations Officer in formulating longer-term goals and objectives and in the administration of policies and programs. Performs duties of the Sr. EVP/COO in the absence.

Maintains sufficient security levels to protect customers, employees, and facilities.

Meets and interfaces with the public and the media as well as various levels of management from other transit jurisdictions and representatives from various governmental agencies and develops and fosters relationships which will be beneficial to the Authority.

Keeps Sr. EVP/COO, AVP, Director and Managers apprised of information and performance indicators relative to special projects, plans and programs as assigned.

Improve operational efficiencies in all areas by providing the necessary tools and skills to keep staff updated. Keeps abreast of new developments and advancements within the areas of Bus and Rail Transportation and Maintenance.

Hires, trains, develops, monitors, and evaluates performance of staff. Reviews and recommends personnel actions for approval.

Performs other related duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

Bachelor's degree from an accredited college or university in Public Administration or related field.

Eight (8) years of experience in Transit Operations Management, and a multi-union environment, to include five (5) years of extensive managerial experience at the executive level.

Must maintain Rail Safety and Incident Commander cards and be able to work around energized electrical current, moving trains and equipment.

Must possess valid driver's license.

Pass a physical (medical) examination that includes a drug screen to operate DART non-revenue vehicles.

Intermediate proficiency of PC software applications to include Microsoft Office or other related software applications.

Detailed knowledge of the methods and practices in budget planning and administration.

Detailed knowledge of the principles and policies in Bus and Rail Operations communications and Control Center operations.

Detailed knowledge of the methods and principles of supervision, training, and performance evaluation. Strong written and oral communications skills for directing and supervising the work of managerial, professional, technical, and clerical staff.

Detailed knowledge of Bus/Rail vehicle operations, including restoration of service, Bus/Rail garage/terminal operations, administration, and vehicle maintenance as they relate to Bus/Rail operations.

Detailed knowledge of the methods and practices in budget planning and administration.

Detailed knowledge of related Federal, State, and local laws and regulations as they relate to Control Center operations.

Detailed knowledgeable of pertinent rules, regulations, policies and procedures and all collective bargaining agreements governing assigned employees.

Strong conflict resolution and customer service skills.

Strong interpersonal skills necessary to effectively communicate with internal/external customers.

Strong leadership, project management, analytical and decision-making abilities.

Strong management and coordination skills.

Required to travel to various locations throughout the system to maintain a high degree of familiarity with facilities, routes, street patterns, etc.

May be required to work various extended hours (including nights, weekends, and holidays) to meet project deadlines or respond to DART emergencies.

Must be available to respond to calls or email inquiries outside of regular work hours.

Working hours subject to change based upon departmental requirements.

Ability to interact with internal/external customers.

Ability to remain calm and respond quickly during emergencies or abnormal situations. Must be able to analyze information and evaluate results to choose the best solution and solve problem.

Ability to provide effective solutions to organizational issues with integrity, initiative, and creativity.

Ability to lead, motivate, build consensus, and organize all facets of job responsibilities.

Ability to communicate effectively, both verbally and in writing and possess analytical skills necessary for proactively responding to potential disruptions to service.

Ability to work collaboratively with other Departments.

Ability to anticipate, identify and evaluate hazardous conditions and practices.

Detailed knowledge of the methods and principles of supervision, training, and performance evaluation. Strong written and oral communications skills for directing and supervising the work of managerial, professional, technical, and clerical staff.

Requires sitting for extended periods of time, standing, visual acumen, manual dexterity, and fingering for working with computer keyboards.

Must be capable of walking elevated structures and rail yards.

Must deal professionally, courteously, and tactfully with the public and coworkers. Establish and maintain effective working relationships with those contacted in the course of work.

REPORTING RELATIONSHIP:

Senior Executive Vice President/Chief Operations Officer

REPORTING TO THIS POSITION INCLUDE THE FOLLOWING POSITIONS:

Assistant Vice President, Bus Operations Field Support/Bus Dispatch/Concierge

Assistant Vice President, Rail Operations Train Control Center & Rail Supervisor Field Support

Assistant Vice President, Rail Capital Liaison

WORKING CONDITIONS

Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/

Open until qualified applicants are identified.