Job Description:

In this role you will develop strong relationships with institutional clients and build internal working relationships with Fidelity personnel in support of existing and new business contract negotiation.

The Team

This role sits within the Sales organization in Workplace Investing.  We work with prospects and existing clients through the sales process, renewal process, and during significant contractual changes during their relationship with Fidelity.  Our group helps ensure that our prospects and clients have a positive, collaborative experience during the contracting process with Fidelity.

The Expertise You Have

College degree preferred10+ years of Relationship Management, Client Service, Implementation Project Management experience; preferably within Retirement/401K/Benefits industry.FINRA SIE, Series 7, and 63 required; may be obtained in role

The Skills You Bring

Extensive benefits/outsourcing experience with a strong knowledge of Fidelity contract provisionsUnderstanding of exception management processes and overall contract negotiation strategy/techniquesAbility to build effective relationships, influence outcomes and drive decisions with key senior internal and external executivesProven capability to deliver to tight timeframes and be successful in fast moving environmentsOutstanding oral and written presentation skillsStrong communication and facilitation skills with ability to describe and solve complex issues using clear, simple termsOutstanding meeting facilitation and management skillsMaintains a solid working knowledge or understanding of the Fidelity organization and Fidelity’s vast array of products, services, business solutions and structureComprehensive project management skillsStrong attention to detail and organizational skillsFlexibility and positive Team attitudeProduct domain knowledge and expertise (e.g., Defined Contribution, Defined Benefit, Health and Welfare) 

The Value You Deliver

Serving as the primary point of contact, both internally and externally, to manage business negotiations and contract processes with clients, external search consultants, procurement, and legal counselResponsible for oversight of the contract process for new business and renewals, ensuring completion within required deadlinesStrategize with Managing Director (MD) on client renewal and with Account Executives (AE) on new sales opportunitiesInitiating and facilitate renewal kick-off meetings to confirm renewal timeline, strategy, deliverables, and business ownersConsulting with the Sales team, Rebid team, or Managing Director in the development of business issue contract documentationWorking collaboratively with clients, Fidelity Contracts Team and internal business partners during contract negotiations in order to develop creative, flexible and integrated contract solutions in support of relationship management goals.Mitigate contractual risk to the firm while maintaining overall client satisfaction with contracting processOverall responsibility for the development, negotiation and final business documentation for the contract Agreement between Fidelity and our customersSeeking solutions for service delivery & performance guarantees based on client requests during the contract processUnderstanding of Fidelity pricing models and fee leversFacilitating debrief meeting with stakeholders (formal hand-off to the team)Responsible for all contract deal tracking and reporting within SalesforceEnsuring contract decisions are supported by standard or approved exceptions for service model, SLAs, pricing, and termsOverall responsibility for resolving business related issues throughout the negotiation processOverall responsibility for the development, negotiation and final business documentation for the contractManaging the escalation processProviding periodic updates on relevant topics and contract trends to senior management. Identify areas for contract process improvement or redesign and work to implement changes. 

Certifications:Series 07 - FINRA, Series 63 - FINRA

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.