The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Reporting directly to PayPal’s EVP & CFO, the VP, Business Operations will be a key strategic leader responsible for translating PayPal's vision and strategic objectives into actionable operational plans and sustainable execution rhythms, driving significant business impact.

This executive will provide strategic leadership in the development and implementation of key performance indicators (KPIs) to ensure alignment and accountability across the organization, fostering a collaborative environment to unify product strategy, data utilization, platform optimization, and M&A integration efforts.

This role requires a seasoned executive capable of defining, implementing, and continuously improving operational frameworks, effectively bridging communication and collaboration gaps to ensure seamless execution.

The VP, Business Operations will spearhead large-scale transformation initiatives, establishing clear strategic goals, timelines, and measurable success metrics. This individual will serve as a trusted advisor to the CEO and CFO, providing critical insights and foresight to anticipate market trends and potential challenges, enabling proactive decision-making and driving consistent, high-impact results.

This highly visible role requires exceptional leadership and influencing skills, as the VP, Business Operations will collaborate extensively with key stakeholders across PayPal, including FP&A, Head of Strategy, business unit leaders, business operations leaders, divisional CFOs, CEO Staff business operations leaders, transformation leads, Corporate Communications, and the CEO’s Chief of Staff.

Job Description:

Responsibilities: 

Establish a robust operational framework, encompassing consistent communication cadences, streamlined processes, and effective meeting structures, to ensure aligned decision-making, efficient execution against strategic goals, and continuous performance optimization. This includes actively monitoring performance and adapting these rhythms as needed.  

Identify critical processes crossing multiple stakeholders and identify areas where consistent communication and collaboration are needed.  Create feedback loop to identify bottlenecks or inefficiencies in the established processes. 

Develop and monitor key performance indicators (KPIs) to identify areas requiring focused operational attention and provide strategic insights to the CEO and CFO. 

Lead strategic projects addressing critical business challenges and drive process improvements that enhance operational efficiency across the organization 

Partner with leaders across PayPal to cultivate organization-wide buy-in, prioritization, and engagement on key initiatives. Foster strong relationships with business operations leaders and chiefs of staff to ensure seamless coordination and execution.  

Support the identification and deployment of internal and external capabilities that enhance operational effectiveness.  

 

Qualifications:  

15+ years of proven executive-level; leadership experience in managing large-scale global operations for complex, global, publicly traded companies. 

Previous experience serving as a Chief Operating Officer for a global organization. 

Strong analytical skills and ability to interpret complex data to inform decision-making.  

Deep understanding of operational processes across a variety of business functions including finance, sales, marketing, risk, compliance, legal, etc. 

Excellent communication and cross-cultural collaboration skills. 

Expertise in project management and process improvement methodologies. 

Familiarity with relevant regulatory compliance requirements. 

Strong financial acumen and ability to manage budgets effectively.  

Bachelors Degree in business administration, operations management, or a related field – MBA or Masters Degree strongly preferred. 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

15

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$250000 to $360000

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.