**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. Global Commercial Services (GCS), and Global Merchant & network Services (GMNS) are core operating groups within American Express and has delivered robust growth over the past decade. GCS serves small, medium and large business clients and helps them manage their cash flows and increase their profitability through a variety of products. GMNS is an acquirer business within American Express and serves merchants, big and small around the globe. The Vice President, Commercial Risk Business Operations will be responsible for executing the next phase of operational excellence and control management for the commercial risk organization. Specifically, this individual will directly support CFR Control Management Team to ensure that the Commercial Ratings and Underwriting (CRU), GMNS and Corporate card risk functions follow the foundational governance structure to ensure day-to-day operational risks are identified, assessed and managed in compliance with enterprise Operational Risk Management programs and reporting. This individual will coordinate key control processes such as PRSA, complaints monitoring, and audit findings to ensure visibility and timely compliance with our control obligations in Credit and Fraud Risk. This role will be required to work cross-functionally with key stakeholders from across the enterprise including CFR Control Management, Technology, CRU, and GMNS to ensure proper control management. **Key Responsibilities:** + Execute plans for Operational Risk Management within Corporate card, GMNS risk and CRU, including specific guidelines, project plans, etc. + Own and manage all commercial risk PRSAs related to CRU, Corporate and GMNS risk (Process Risk Self-Assessment) to ensure they are accurately followed + Own any ad hoc audit or Governance requests of CRU, Corporate and GMNS risk + Identify and execute KRI and CDIT controls to ensure operational risks are managed within agreed thresholds + Establish foundational plans to support operational risk management within Commercial Risk, in accordance with the CFR Control Management Governance policies and regulation + Ensure the systems that commercial risk have in place to track and identify issues are satisfactory within the risk framework established by CFR Control Management Governance + Ensure consistent documentation (e.g. format) across commercial risk + Facilitate the education and understanding of risk management mitigation practices across commercial risk + Be a key leader for sharing insights, better practices, themes, etc. across commercial risk + Establish processes to ensure and monitor the integration of regulatory changes and updates into the Operational Risk Framework and training materials + Provide strategic direction to senior management on process risk issues and mitigation strategies **Minimum Qualifications** + Understanding of critical operational risk management lifecycle activities + Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required + Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts + Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards + Strong internal partner management skills with proven ability to influence & negotiate + Strategic, analytical, problem-solving mindset; ability to problem solve and make decisions or drive to fast resolution + Familiarity and subject matter expertise in Credit and Fraud Risk, GMNS, Underwriting, Operational Excellence, and/or customer centricity + Critical thinker with the ability to continuously evolve Commercial Risk strategy based on data and analytics + Exceptional oral and written communications skills + A dynamic and committed people leader with proven track record of building impactful teams and cultures **Qualifications** Salary Range: $185,000.00 to $260,000.00 annually bonus equity (if applicable) benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. Depending on factors such as business unit requirements, the nature of the position, cost, and application laws, American Express may provide visa sponsorship for certain positions. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. **Job:** Executive **Primary Location:** US-New York-New York **Other Locations:** US-Utah-Salt Lake City **Schedule** Full-time **Req ID:** 25002079