Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The Customer Planning team is responsible for building and communicating all US WPB customer operating plans, KPIs, and OKRs while working with cross functional teams across all business areas such as CLCM, distribution, product teams and Finance. Responsiblities will also include providing periodic updates on progress/gaps on performance; consistent re-track conversations between proposition, product, distributuion and CLCM. As the VP, Customer Planning you will report and present the customer performance to senior management across US, regional and group.

As the VP, Customer Planning, you will:

Build all WPB US customer AOP/COP/OKR working with Product, Finance, Marketing, DistributionProvide regular updates on progress / gaps; includes consistent re-track conversations between proposition, product and CLCMLiaison to Group CLCM team –including management of agile ways of working, ceremonies, along with transformation, technology projectsSupport governance of key customer deliverablesDrive performance of customer plan including Acquisition, Attrition with a strong focus on InternationalDrive performance of CLCM metrics Develop a community of deep knowledge and expertise of WPB customer portfolio and customer interactionsIdentify performance gaps and challenge business ownersOwn and deliver the customer operating planDevelop Business cases for strategic initiatives including Marketing, Distribution, Acquisition

For this role, HSBC targets a pay range between $110,700.00 and $166,000.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.