Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Vice President, Enterprise Service Management Engineering (ESME) will lead and oversee the strategic direction, development, and execution of the Enterprise Service Management (ESM) Platform. This role will manage and guide the Product Management, Platform Engineering, Platform Architecture, and Configuration Management teams, ensuring alignment with organizational goals and driving continuous improvement in service management practices. The Vice President will work closely with senior leadership and key stakeholders to ensure the ESME's initiatives support the broader business objectives.

Key Responsibilities

Oversee the Product Management, Platform Engineering, Platform Architecture, and Configuration Management teams to ensure alignment with business objectives

Develop and maintain detailed project plans using standard tools

Develop and execute the ESM strategy in alignment with the organization's goals

Provide leadership and direction to the ESME team, fostering a culture of collaboration, innovation, and continuous improvement

Ensure the ESME's activities are aligned with the broader business strategy and objectives

Support the Head of ESME in defining and driving the ESM vision for WBD

Own the development and coordination of the ESM Strategy and associated roadmap for WBD, ensuring all key Business Unit, Corporate, and T&O Stakeholders are consulted and bought in

Promote a culture of continuous improvement within the ESME, encouraging innovation and the adoption of new technologies and methodologies

Monitor and evaluate the performance of the ESME's initiatives, adjusting as necessary to ensure success

Oversee the design and development of data models that align with reporting needs; lead efforts to extract actionable insights from data to identify trends, opportunities, and areas for improvement

Oversee and manage the following roles, each of which has their own teams:

- Product Management

- Platform Engineering

- Platform Architecture

- Configuration Management

Ensure effective team management, coordination, and development

Mentor and guide direct reports in support of growth, personal/organizational goals, and responsibilities

Build and maintain strategic relationships with key stakeholders, including senior leadership, business units, and external partners

Facilitate communication and collaboration between the ESME and other departments to ensure alignment and integration of service management initiatives

Work with Business Unit, Corporate, and T&O stakeholders to sell the benefits of Service Architecture and Design and gain buy-in

Collaborate with business and T&O stakeholders to understand their Service Management needs and ensure alignment with portfolio objectives

Drive the implementation of best practices in service management, ensuring the ESME's processes and frameworks are efficient, effective, and aligned with industry standards

Oversee the development and maintenance of the Service Management Framework (SMF), ensuring it adheres to organizational guidelines and standards

Oversee the definition and evolution of knowledge, service delivery, service lifecycle, service performance, and service optimization processes, championing best practices across ESM for service delivery

Ensure the framework adheres to broader guidelines from, but not limited to, WBD Enterprise Architecture, Data, and Cyber teams

Drive the implementation of best practices in service management, ensuring the ESMO's processes and frameworks are efficient, effective, and aligned with industry standards

Oversee the development and maintenance of the Service Management Framework (SMF), ensuring it adheres to organizational guidelines and standards

Oversee the definition and evolution of knowledge, service delivery, service lifecycle, service performance, and service optimization processes, championing best practices across ESM for service delivery

Ensure the framework adheres to broader guidelines from, but not limited to, WBD Enterprise Architecture, Data, and Cyber teams

Your Experience

15+ years of prior experience in a related field (media, entertainment, people and culture, and/or enterprise service management, experience a plus) with at least 7 years in a leadership role

5+ years of working with & deep understanding of Service Now

Superior analytical and problem-solving skills

Proven track record of successfully leading and managing large, complex teams in a global enterprise environment

Deep understanding of Service Management principles, frameworks, and best practices

Strong leadership and team management skills, with the ability to inspire and motivate teams

Excellent communication and stakeholder management skills, able to effectively interface with executive teams

Strong analytical and problem-solving skills, with the ability to develop and implement effective solutions

Financial acumen, with experience managing budgets and identifying cost-saving opportunities

Strategic thinking, with the ability to develop and execute long-term plans and initiatives

Higher ITIL certification, e.g., ITIL Strategic Leader certification, is desirable

Relevant Service Architecture qualifications are a plus

Certification in Project Management, e.g., PMP, is nice to have

Familiarity with media & entertainment industries

Experience working in a national or global company

Bachelors degree in computer science field preferred

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/  along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.