At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Vice President, Issuer Services & Operations is responsible for planning and overseeing enterprise-level support and service activities for company products and services for a designated client or group of clients. They will ensure quality service and operational performance within the parameters of program and delivery standards.

Key Job Functions/Responsibilities

Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs

Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues

Collaborate with Sales and Support groups to demonstrate value of support offering to client and identify opportunities for expanded support business

Achieve goals through the work of others, as well as providing leadership and direction through managers

Management responsibilities include performance appraisals, pay reviews, training and development

Job focus is on managing others and applying operational or strategic management skills

Be accountable for the performance and results of related disciplines

Executes functional business plans and contributes to the development of functional strategy. Decisions are guided by functional strategy and priorities.

Other duties as assigned

Basic Skill Level Requirements:

Functional Knowledge
Require understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines

Business Expertise
Apply broad industry and commercial awareness to drive financial and operational performance across sub-functions

Leadership
Lead through subordinate managers of managers, execute functional business plans, and contribute to the development of functional strategy

Problem-solving
Direct the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment

Impact
Be guided by functional strategy, impact result of part of a function, division or region or facilitate the work done by other functions by providing support to impact the business

Interpersonal Skills
Negotiate and influence the opinions of others within the business unit and in external organizations, exercise sensitivity to the audience

Education

Degree in Business Administration or Community College Diploma or equivalent work experience.

Knowledge of the Canadian Securities Act and its regulations.

Recruitment Process

COVID-19 has accelerated change across our workplace, including our hiring practices. As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. Our recruiters will explain how virtual interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have. 

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

Employment verification

Reference Checks

Education verification

Credit inquiry

Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. 

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

#LI-Hybrid #LI-TN1

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.