General Summary:
The Vice President, Supply Chain Strategy and Analytics will lead our order fulfillment, flow planning, and overall supply chain strategy. This role will partner with MP&A, stores, digital, brand presidents, and supply chain partners. This leader will take a holistic view of supply chain networks, nodes, systems, flow, and service levels as itrelates to order fulfillment and customer experience for direct to consumer, stores, and wholesale. The ideal candidate will understand and drive the strategy to prioritize speed, quality, cost, and customer satisfaction through operations and the latest technology. This leader will cultivate strong partnerships rooted in the shared goal of enhancing customer experience, retaining and increasing sales, minimizing expenses and optimizing key metrics such as click-to-porch and service level agreements (SLA).

Reports to: SVP, Distribution + Logistics

 

Essential Duties and Responsibilities:
• Strategic Leadership: Develop and implement a comprehensive supply chain and fulfillment strategy that aligns with business goals and enhances the customer experience across all businesses and channels including Logistics Centers, Ship from Store, and vendor drop ship.
• Cross-Functional Collaboration: Partner with MP&A, stores, digital, brand presidents, and supply chain partners. Act as the primary point of contact for direct to consumer fulfillment-related matters.
• Process Improvement: Identify issues, inefficiencies and opportunities for improvement in flow and fulfillment processes. Utilize data analysis and reporting to drive process enhancements, compliance, and to keep business partners informed of key metrics.
• Team Development: Lead and mentor fulfillment team, fostering a culture of development, continuous improvement and innovation.
• Technology Integration: Research and evaluate innovative technologies resulting in enhancing the facilitation of flow through the Supply chain network and fulfillment operations that result in improved customer experiences. Oversee the execution of approved projects and ensure successful implementation.
• Performance Accountability: Monitor and analyze supply chain flow and fulfillment performance metrics, including demand forecasting accuracy, capacity parameters, and shelf replenishment time. Maintain/adjust Fulfillment Optimizer configuration to meet the desired business results for each business. Drive improvements to meet customer expectations.
• Inventory Management: Monitor inventory accuracy across all direct-to-customer inventory systems. Manage product flow and address inventory issues promptly. Recommend systems/actions to improve inventory accuracy. 
• Vendor Management: Oversee third-party Drop Ship (DS) service provider activities and manage operational relationships with vendors. Drive the drop ship vendor activation process and influence merchandising, IT, and vendor collaboration.
• Contract Negotiation: Negotiate new contracts for, Drop Ship (DS), Order Management Systems (OMS) and store fulfillment systems. Resolve priority system issues to maintain operational efficiency.
• Compliance and Administration: Manage compliance processes, providing feedback and enforcing standards for stores and vendors with a focus on safety stock, order max, new store set-up, BOSTS shut down and order cancellation, WISMO, and VOC. Hold supply chain business partners and fulfillment channels accountable for established service level expectations.

 

Required Skills and Competencies:
 
Required Skills:
• A change catalyst
• Strong strategic thinking skills
• Risk mitigation - able to identify, assess and mitigate risk in supply chain operations.
• Industry knowledge - stays up to date on trends, best practices, emerging technologies, can benchmark against industry standards and implement best practices
• High degree of interpersonal skills, specifically adept at succinct and professional communication and influencing 
• Ability to work with all levels in the organization along with 3rd party partners
• High degree of analytical skills
• Solid verbal and written communications skills
• Solid negotiation skills
• An innovator

 

STRATEGIC LEADERSHIP – Deliberately communicates overall business strategy and connects it to the work of the functional team. Anticipates future trends and implications accurately. Leverages market knowledge to anticipate, capitalize on and drive change. Articulate credible pictures and visions of possibilities that will create sustainable value. Creates competitive and breakthrough strategies that show a clear connection between vision and action. Is willing to champion an idea or position despite dissent or political risk. Tackles tough issues, sharing sensitive messages or unpopular points of view effectively. Influences inside and outside of functional area for positive impact on business performance. Owns the development of successors and individuals who have potential for further development. 

 

LEADING & MOTIVATING – Serves as a champion and driver of DSW Values and culture. Attracts and selects the best talent to meet current and future business needs. Motivates and inspires others through rewards, authentic connections and meaningful recognition. Fosters diversity and an inclusive workplace where individual differences are valued and leveraged. Seeks new ways to evolve and challenge self. Develops team through delegation, challenges outside of the comfort zone and effective coaching and feedback. Shares ideas in a compelling manor that gains commitment. Champions change for positive impact on business results.

 

MANAGING FOR RESULTS – Establishes models and enforces accountability. Gets the most out of available resources and secures rare resources others cannot get. Anticipates and balances the needs of multiple stakeholders. Persists in accomplishing objectives. Pushes the team to elevate goals as results are achieved. Transformsfunctional area to achieve maximum results. Seizes opportunities and connects business insights to increase profit and revenue. 

 

Qualifications

Experience:
• 10+ years in in supply chain management, fulfillment, or a related area, with a track record of leadership, strategic planning, and innovative solutions.

 

Preferred Qualifications:
• Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams.
• Proven experience in managing and developing high-performing teams.
• Knowledge of innovative supply chain and fulfillment technologies, their capabilities and fit for DBI businesses.
• Ability to thrive in a fast-paced, dynamic environment with a focus on customer satisfaction.

 

Education:
• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field; MBA preferred.