Main Responsibilities:

Define, design, and deploy both cloud and on-perm project service solutions (Oracle ERP, EPM, Cloud Infrastructure), to ensure solution sales and professional services teams are aligned, for the best customer outcomes. Drive continuous development around processes, tools and solutions that drive our ability for predictable booking and revenue forecasting, leveraging data and cross departmental engagement to create metrics driven reporting. Lead, build, and maintain strategic relationships with assigned strategic customers, leveraging the regional sales/account management, customer success managers, client partners assigned to them. Develop and execute a robust interlock across sales and pre-sales, to scope and shape professional services offerings, during the sales process. Fully accountable for directing the Professional Services leadership in all regions to assess new services offerings supporting the growth of the organization and evolving needs of the customer Develop programs to deliver Professional Services presentations to clients/prospects either in person or via web-based tools and articulate our value proposition Build and develop strong relationships and communication channels with, marketing, alliance, and solutions teams to facilitate information sharing and collaboration. Enable relationships and engage in strategic conversations with other Datavail executives. Define and implement staffing and organizational design strategies that maximize customer satisfaction, team productivity, best utilization, and cost effectiveness. Accountable for the professional services functional P&L, working with FP&A to enable forward planning of the function, at pace. Set the structure for the successful recruitment and retention of world class talent and ensure the successful and rapid onboarding of new team members into their roles.

Required Skills & Qualifications
 

20+ years professional services and deployment experience, within global or international roles leading mid/large transformation projects. 15+ years of managing the full lifecycle of Oracle ERP/EPM/ERP Infrastructure (on prem and Cloud) projects with global teams. Strong leadership across project management/program management experience, driving outcome lead performance Strong track record of transforming professional services teams, through on-perm to cloud solutions Proven experience of running global teams at scale and through extensive and continued growth Built and implemented global strategies within professional services Proven of success driving global client satisfaction and account growth Strong Executive presence and communication skills both written and verbal Previous experience leading technical implementation teams preferred Run a global EA-BU Professional Services P&L Passion for learning and working with others to improve yourself, the team, the product, the company