Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

Credit Services team is responsible for monitoring the operational aspects of facilities granted to the Wholesale Banking Clients. Job holder is responsible for ensuring all compliances with respect to Risk stipulated conditions, legal regulatory requirements and security documentation have been complied with before any facilities are drawdown by the customer. The task is critical as it protects the Bank’s interest and ensures that it is adequately always covered. The jobholder is in constant touch with the Relationship Managers and other stakeholders in Legal, Risk and Compliance teams.

We are currently seeking an experienced professional to join the Credit Services team located at Nesco Mumbai

Role Purpose

To assist the Head Credit Operations to plan, direct and control the functioning of the Area credit operations with a view to ensuring the highest levels of service to both internal and external customers, and with the objective of protecting the interests of the bank at all times.

Principal Responsibilities

Impact on the Business

Business Continuity Plan (BCP)Improving Process Efficiencies

Customers / Stakeholders

Ensuring that Centralized Credit Operations (CCO) provides high quality service to both external and internal customers

Leadership Teamwork

Staff motivation TrainingPeople Management

Operational Effectiveness Control

Transaction ProcessingProtecting interests of the Bank Housekeeping IssuesMIS ReportingMaintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.

Major Challenges

The main challenge is to provide high quality service to meet the demanding requirements of the wide range of corporate banking customers without compromising on our stringent internal standards. Given the keen competition to secure and retain business, back-office service quality will be a key differentiator, and the job holder has to continually ensure that the judicious balance is maintained between the conflicting pressures. The geographical spread of our operations, diverse jurisdictions, impact of new legislation, and the processing of time sensitive customer requests are the other challenges

Role Context

Credit Operations Department is responsible for monitoring the operational aspects of facilities granted to the customers. Though the jobholder does not directly deal with the customer, he/ she plays an important support role in the Credit Department. The job holder is responsible for checking the CARM application confirming that the security documentation has been completed before any facilities are drawdown by the customer. The task is critical as it protects the Bank’s interest and ensures that it is adequately covered at all times. The jobholder is in constant touch with the Relationship Managers/Credit Operations Manager with regard to Documentation. The job holder needs to do provide inputs to HHO/RBI/Internal Auditors etc. within stipulated deadlines.The jobholder operates within the parameters laid down in BIM, RBI and IBA guidelines and other local legal requirements. He/ She adhere to the requirements specified by the legal department or by Solicitors and the terms and conditions as defined in the CARM and Facility Letter.This requires the job holder to be familiar with the legal intricacies and complexities of the documents, the impact of the various clauses in the documents with a view to secure the Bank’s interest and to ensure that they are within the RBI guidelines, FEMA etc. The jobholder needs to interact with the Bank’s legal counsel and sometimes with the customer’s Legal Department to ensure that the documents properly secure the Bank’s interest and that they are obtained promptly. The Jobholder is also expected to ensure all due diligence related to documentation and securities are completed promptly within agreed timelines and the post-disbursement controls related to the sanction are adhered to at all times.

Management of Risk

Maintain awareness of Operational Risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with the Group Operations FIM.Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control.

Observation of Internal Controls

Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.Maintain and observe HSBC Internal Control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance policy by managing the compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators.Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators.