Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, product evolution, and driving content engagement. Leverage strategic content initiatives to enhance product utility and boost user engagement.
As a Customer Success Manager in Sapphire Reserve, you develop and maintain customer relationships that make our product value propositions a reality. Build strong relationships with our customers and understand their individual needs and goals as a core contributor to the team. You'll collaborate with content and marketing teams to ensure that our product and content strategies effectively drive user engagement and product growth.
Job Responsibilities:
Drives product adoption, expansion, and retention: Maintain a healthy customer base through effective engagement strategies and content alignment. Conducts regular and proactive account meetings: Share best practices, provide use case demonstrations, communicate future releases, gather feedback on the product’s impact, and collaborate with content teams to optimize user engagement. Guides customers through the onboarding process: Set up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements. Work with the growth team to align onboarding processes with content strategies that drive product traction and user retention. Tracks key success metrics: Provide data and feedback to the Product and Content teams to inform new features, content priorities, and growth initiatives aimed at increasing user engagement product utility
Required qualifications, capabilities, and skills:
Experience: 5+ years of experience or equivalent expertise in customer success roles in product, technology, or content-driven environments. Skills: Demonstrated ability to influence product adoption, customer retention, and content engagement. Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels. Proven ability to learn new technologies, teach them to others, and collaborate with content and growth teams to drive product success.
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).