PROPERTY PROFILE:
Seminole Casino Coconut Creek offers over 2,300 slot machines. Our casino also features 80 live Table Games, including Craps, Roulette, Blackjack, and more. For guests seeking a smoke-free environment, our Smoke-Free Pavilion is conveniently and directly accessible from the exterior. The Smoke-Free Pavilion offers almost 400 slots, a high-limit room with more than 50 premium machines, eight live Table Games, and its own Players Club, Cashier Cage, and bar. For a more elevated gaming experience, guests can visit our High Limit areas, featuring over 150 slots and a dozen live Table Games. Poker enthusiasts will appreciate Coco Poker, a private area with 30 tables offering live-action and tournament poker, catering to all skill levels. Coco Poker features tableside dining and a dedicated bar. The Sportsbook at Seminole Casino Coconut Creek brings legal sports betting just steps away from all your casino favorites. Whether you’re playing slots, Table Games, or dining out, you can easily place a bet at one of our kiosks or windows on a wide variety of sports. Seminole Casino Coconut Creek is not only South Florida’s hottest gaming destination, but also one of the best dining spots in the region. Our award-winning NYY Steak, voted as one of the top three casino restaurants in the USA by USA Today Readers’ Choice, is just one of our many dining options. We also feature Sorrisi, an Italian Restaurant, the New York-style 1st Street Deli, Nectar Lounge, Sunset Grill, and authentic Asian cuisine at The BŌL. Our outdoor concert venue, The Stage at Coco, presents a reimagined entertainment experience for up to 2,400 guests.
OUR COMMITMENT TO SERVICE:
Each visitor is our guest, just as you have a guest in your home. You take a certain level of pride when you have an invited guest in your home. You should take the same pride with every guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to every guest.
ResponsibilitiesThe Vice President of Gaming Operations will oversee the daily planning, direction, and operations of the casino in collaboration with the property President and other senior executives. The candidate will be responsible for the successful operation of Seminole Casino Coconut Creek’s Slot Operations and Table Games Departments, focusing on department profitability, guest satisfaction, Team Member engagement, safety, and regulatory compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsibilities include, but are not limited to, the following:
Responsible for directing the overall operations and staff of the Table Games/Slots/Poker department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.Ensure that scheduling is done effectively and efficiently while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns/deviations to the Executive Comp Team or property President.Enthusiastically supports, actively promotes, and demonstrates superior guest service by department and company standards and programs. Ensures customer service standards are followed by all Team Members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.Provides direction to Table Games/Slots/Poker leadership and oversees all Table Games and Poker game protection and overall Slot operations.Stay abreast of new technology, equipment, and accessories under development, and evaluate their potential benefits for implementation.Continually recommend and test new technology to enhance the product offering. This will provide guests with the most desirable product mix based on individual demographic preferences.Continuously review and evaluate casino floor layouts and test, refine, and improve floor performance.Regularly shop local competitors and stay updated on their floor layouts and product offerings to ensure we remain competitive and retain an advantage.Collaborate with marketing to develop cost-effective promotions that generate additional gaming revenue.Work with IT and marketing to maximize the potential of our accounting and player tracking systems.Work with corporate and property management to establish slot hold percentages that align with the location and marketing strategy.Maintain master summary evaluation programs to track and summarize gaming performance.Facilitate a “best practices” slot program to ensure that top ideas and procedures are shared across properties.Assist in interviewing, hiring, and managing Gaming Department Management in conjunction with the property President.Work with the property President to set goals and objectives for the management team.Stay updated on gaming regulations to ensure ongoing compliance.Review departmental slot policies and procedures to ensure effectiveness and alignment with property objectives.Oversee gaming guest service training programs to elevate service to a position of excellence.Maintain a clean, safe, and hazard-free work environment.Collaborate with the property President to develop, implement, and measure the department’s strategic plan and objectives, including payroll, equipment, operational expenses, and capital budgets.Oversee the daily operation of all Gaming Operations department functions, including the direction, coordination, administration, oversight, and measurement of all department initiatives, goals, and objectives.Ensure department activities reflect the Seminole Tribe’s policies and procedures and comply with National Indian Gaming Commission (NIGC) and federal regulatory requirements. Monitor internal controls for efficiency and effectiveness, maintaining the integrity of all department activities.Develop and implement Seminole Casino Coconut Creek’s Gaming Operations department policies and procedures, obtaining approval from Human Resources to ensure alignment with Seminole Gaming/Hard Rock policies, including business ethics guidelines.Analyze physical layouts of slot machines, recommend changes to enhance utilization, staffing, and floor space, and plan and implement slot conversions and modifications. Create and maintain preventive maintenance and repair processes to minimize slot machine downtime.Maximize Table Games revenue by identifying the proper product mix, positioning, and pricing levels, and initiating new Table Games products. Efficiently staff and schedule the Table Games Department based on special events, seasonality, and business conditions. Ensure the protection of guests’ rewards and credit lines.Assist in hiring, training, and retaining department members. Mentor direct reports to enhance their knowledge, skills, and abilities through education, training, coaching, and corrective counseling. Stay informed about current trends and practices in responsibility, and communicate pertinent information to management, peers, direct reports, and Team Members. Maintain the utmost integrity and confidentiality of all Seminole Gaming trade secrets and proprietary information, including but not limited to business processes, guest lists, and marketing plans.Promote the highest level of guest service and develop professional relationships with guests to encourage continued and increased patronage.Demonstrate a commitment to responsible gaming and responsible alcohol service, including discouraging and preventing problem gambling and underage gambling/alcohol consumption.Observes and monitors staff performance and plan work processes to ensure efficient operations and adherence to Table Games/Slots/Poker policies and procedures.Recommends and approves changes in status of team members including but not limited to changes from full-time to part-time, promotions, and transfers.Responsible for the overall engagement of all team members by addressing and managing Team Member feedback, suggestions, complaints, and grievances.Ensure prompt and discreet notification to management and/or the Ethics Hotline (954-585-5103) of any observation of illegal acts or internal ethics violations.Participate in special projects as assigned.Perform all other related and comparable duties as assigned.
Supervisory Responsibilities
This job has supervisory responsibilities.
Responsible for staff development and training programs.Responsible for rewards and recognition programs to maximize employee engagement.Evaluates Team Members within department and delivers constructive feedback to employees in regard to performance.Determines recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.Determines work procedures and expedites workflow.Responsible for employee performance (disciplining, coaching, counseling). Qualifications
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Professional appearance and demeanor with an outgoing, friendly personality. Must demonstrate extraordinary guest service skills with effective listening skills. Must possess excellent oral and written communication skills with ability to independently maintain high levels of productivity. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Ability to work flexible schedule including nights, weekends and holidays is required.
MATHEMATICAL SKILLS:
Proficient mathematical skills with strong analytic skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages. Must possess ability to define problems, collect data, establish facts and draw valid conclusions.
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree preferred with a minimum of ten (10) years casino experience including five (5) years at department head level, or an equivalent combination of education and experience. Must be knowledgeable of all Table Games Seminole Gaming’s Compliance/Regulations. Experience in using desktop computers, MS Office applications, CMP, SODA, Tangam, etc.
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Casino Operations operating systems.
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.Must have extensive knowledge of all Casino Operations.Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Excellent interpersonal, communication, team building and problem-solving skills required. Must have the ability to resolve stressful situations. Must be self-motivated and able to work under pressure, handle situations in a timely manner, and work independently. Must be able to communicate effectively in person, on the telephone, and in writing. Analytical skills and guest service orientation required. Ability to perform multiple tasks in an efficient manner.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing guests in a high pressure and fast paced environment.Must be able to stand for an entire shift and be able to continuously maneuver throughout the Casino areas.Must be able to respond to visual and aural cues.Must have the manual dexterity to operate a computer and other office equipment.Must be able to lift 30 pounds and able to bend, reach and stoop on a limited basis.
WORK ENVIRONMENT:
Constant exposure to casino related environmental factors including, but not limited to crowds, secondhand smoke, and excessive noise. Intermittent time in office consisting of environmental factors typical in an indoor, climate-controlled office environment.
EMPLOYMENT PREFERENCE:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to other members of federally recognized Native American Tribes who meet the job requirements.
DISCLAIMER
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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