Job Summary The Vice President (VP) of Lab Services will provide executive leadership in developing and executing operational, clinical, financial, and quality initiatives for the system. The Vice President maintains key relationships with region leaders, service line and institute leaders, vendors, support services, federal, state, and local agencies that are essential to laboratory operations. The Vice President is responsible for the financial performance and the strategic vision of the laboratory. This role is vital in providing expert assistance and support to, as well as development of, the members of the laboratory management and team members. Responsible for managing and optimizing strategic service agreement partnerships, including partnerships with third party pathology providers. Additionally, the Vice President will lead the development and expansion of genomics testing services, including next-generation sequencing (NGS), molecular diagnostics, and pharmacogenomics. Come join a remarkable team where quality care meets quality service, in every dimension, every time. #JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth. At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities. Responsibilities Leadership & Strategic Oversight: + Lead, develop, and implement clinical and strategic vision and direction to optimize laboratory and pathology services across Novant Health, including establishment of organizationally aligned performance goals, financial performance, timelines, and outcome metrics. + Responsible for prioritizing Clinical and Anatomic Laboratory initiatives in alignment with the Novant Health strategic plan. + Strategically plans, organizes, and directs the Clinical and Anatomic Laboratory practice and services across Novant Health’s acute and ambulatory settings + Responsible for financial performance of the laboratory. Assures optimal fiscal stewardship for Novant Health Pathology and Laboratory Services with management and controls for the cost centers. Work directly and proactively with hospital and ambulatory leadership (operations, quality, clinical, finance, reimbursement, etc.) to assure appropriate resource utilization, consistent operations and scope of services provided. Monitors performance against operating plan, implementing adjustments to meet metrics as necessary. + Serves as the operating executive responsible for the operational and clinical oversight and business expansion of Pathology and Laboratory Services across the enterprise. + Works in concert with senior leadership to strategically develop Novant Health Pathology and Laboratory Services expansion opportunities, manage the initiation of developing new business enterprises, and oversee the development and operation of all pathology and laboratory services. + Provides leadership and establishes productive relationships with Novant Health leadership teams, physicians, Chief Medical Officer, Chief Nursing Officer, division, and department leaders to optimize all aspects of Pathology and Laboratory Services across Novant Health’s integrated care delivery system. + Manage and strengthen the organization’s service agreement partnership with third-party providers and vendors, ensuring seamless collaboration and mutual benefit. + Collaborate closely with senior management and cross-functional teams to integrate lab services within broader organizational goals. Ensure goals support clinical goals for other areas such as Nursing with in the facilities and the system. + Represents Novant Health as may be required at the Board/Senior Leadership level of all Novant Health sites, joint-venture partners, and companies to which any Novant Health Pathology and Laboratory service (utilization, procurement, contracting, pathways, etc.) is involved. + Oversee the financial management of the Laboratory and Pathology departments, including budgeting, cost control, and financial planning. + Provide leadership to laboratory leaders and team members including hiring, training, performance evaluations, and professional development Genomics & Precision Medicine Strategy + Lead the development and expansion of genomics testing services, including next-generation sequencing (NGS), molecular diagnostics, and pharmacogenomics. + Collaborate with research teams, oncologists, genetic counselors, and clinicians to integrate genomics into standard clinical practice. + Ensure compliance with regulatory and ethical considerations for genetic and genomic testing services. + Oversee data governance and analytics strategies for genomic test results to enhance clinical decision-making. Partnership Management: + Manage relationships with third-party Pathologist providers, ensuring the seamless integration of their services into the organization’s lab operations. This includes overseeing the quality of diagnostic services provided, aligning third-party Pathologists with the organization’s standards and protocols, and ensuring effective communication between internal teams and external Pathologists + Manage relationships with other third-party Service Providers and vendors. Serve as the primary point of contact between the organization and the third-party service provider. + Negotiate contract renewals, amendments, or new agreements as needed to enhance the partnership. + Ensure adherence to the terms of the service agreement, including performance metrics, service-level agreements (SLAs), and quality standards. Operational Excellence + Oversee the overall efficiency of laboratory operations, including workflow, staffing, budget management, and resource allocation. + Implement processes and systems to monitor and improve the quality, accuracy, and timeliness of lab results and services. + Utilize data-driven insights and key performance indicators (KPIs) to continuously enhance laboratory performance and outcomes. + Ensures compliance with Clinical and Anatomic Laboratory regulatory and clinical quality standards (e.g., CLIA, CAP, FDA). Team Development & Management: + Recruits, develops, and retains high performing laboratory professionals and team members in accordance with Novant Health’s Human Resources policies, procedures, and practice to ensure optimum operational, clinical, and business operations of the department. + Ensures that the lenses of health equity and belonging are applied to all operational functions and human interactions. + Promote a culture of continuous improvement, innovation, and accountability within the laboratory services team. + Identify professional development opportunities to advance the technical and leadership skills of the lab staff. Compliance & Quality Assurance : + Ensure all laboratory services are compliant with regulatory and accreditation requirements, including safety protocols, data protection, and patient confidentiality. + Collaborate with the quality assurance and compliance teams to ensure the highest level of service delivery, safety, and quality standards are consistently met. + Stay up-to-date on trends, innovations, and regulatory changes in laboratory services to maintain competitive advantage. Financial Management: + Oversee the budgeting and financial management of the laboratory services department. + Ensure financial targets are met or exceeded through effective cost controls, pricing strategies, and optimized utilization of resources. + Identify opportunities to improve profitability while maintaining or enhancing service quality. Leadership Functions + Behaviors: Exhibits patience while navigating complex organizational structures. Collaborates to get buy-in across functions and diplomatically challenge the status-quo and solidify relationships with a broad group of people. Demonstrates leadership and charisma to drive change forward. Actively respects good work of teams and honor past accomplishments while pushing for necessary change. Inspires teams to do their best work and pursue excellence in their own lives. Empowers colleagues across Novant Health to do their best work by sharing knowledge and tools. Dedicates time to listen to experts across the company, understand a variety of perspectives and strive to expand context every day. Promotes fiduciary responsibility at all levels. + Values: Diversity of thought, experiences, backgrounds will enable the strongest teams. Culture of inclusivity and appreciation enables high team member engagement. Relentless quest for personal excellence. Courage to stand for what should and must be done in support of best patient outcomes and overall community health. Compassion for team members, patients, and our communities. + Leadership: Provides consistent and fair oversight. Embraces change necessary to improve efficiency and/or effectiveness and creates an environment for change/transition by empowering leaders and staff. Utilizes appropriate decision-making strategy: command, consultative, or consensus. Acts with honesty and integrity showing and speaking with respect for the rights of others, human dignity, local culture and with regard to Novant Health’s mission, vision, and values. Demonstrates leadership skills including problem solving, delegation, and time management/organization. Uses Novant Health’s mission, values, vision, and leader competencies as a personal framework for leadership. Focuses on Novant Health’s brand promise and considers implications in decision making. Seeks input of staff in decision making. Trusts others to act when aim is shared and appropriate. Acts with confidence. + Communication: Communicates effectively and builds relationships. Ensures timely and consistent communication of all mandatory and strategic alignment messages to staff. Models behavior and language that is inclusive and respectful of diverse cultures. Establishes an environment where it is acceptable to discuss differences of thoughts, opinions, and ideas. Communicates the value of activities within the organization and community to gain cooperation and collaborative partnerships. Values employee engagement and employee satisfaction. Connects the dots for staff by communicating how the team fits into the organization and its relationship with internal and external resources, risks, goals and expectations. + Business Acumen: Maintains organizational policy and procedure, including rules of conduct. Provides project/process consultation to staff. Is innovative and thinks out of the box. Shows imagination through creative solutions. Displays interest and willingness to try new things; takes risks. Evaluates department data and determines whether the desired outcomes are being achieved. + Quality Improvement: Demonstrates knowledge of process improvement principles and applies appropriately to improvement activities. Monitors quality of the department’s core processes. Consistently reviews core processes, looking for improvement opportunities. Embraces change and acts as a change agent. Seeks opportunities to engage in educational opportunities as it relates to best practice, legal and regulatory changes. Reviews and updates job descriptions, department policies/procedures and other documents. + Customer Service: Holds staff accountable for customer service standards and ensures service recovery when needed. Ensures staff responds to customers in a timely manner. Monitors customer satisfaction scores and makes changes for improvement. + Human Resources: Provides ongoing informal and formal feedback to direct reports consistent with organizational policies and procedures. Coaches staff in developing plans to achieve career goals. Monitors, evaluates, and coordinates workload trends and manages resources to meet department needs. Coordinates planning for human resource needs based on productivity and workload. Continually seeks to implement activities that reduce staff turnover rate. + Financial: Manages activities to be financially responsible of Novant Health res ources. Qualifications + Education: B.S. in Medical Technology, Laboratory Science, required. MHA or MBA, preferred. + Experience: Min of 5 yrs. successful leadership experience, preferably in Laboratory Services, required. Min of 8 yrs. Experience in Laboratory Services and healthcare operations, required. + Licensure/Certification: ASCP – Technologist/Scientist - Required + Additional Skills (preferred): + Strong business and financial skills with experience successfully managing a large, multi-site departmental budget. + Demonstrated success in leading projects and initiatives to improve the efficiency, quality, responsiveness, and overall level of service of Clinical and Anatomic Laboratory in an ever-changing healthcare environment. + Demonstrates visionary leadership. + Ability to build strong relationships internally and externally, communicate effectively, and demonstrate a consultative demeanor to build rapport and establish credibility. + Proven experience in managing third-party service agreements, partnerships, or vendor relationships within a healthcare or laboratory setting. + Knowledge of regulatory standards, compliance, and best practices in lab services (e.g., CLIA, CAP, FDA). + Demonstrated track record of overseeing teams that achieve operational and financial results, as well as delivering on patient satisfaction and a remarkable patient experience + Excellent negotiation and partnership management skills. + Proven experience in cultivating and managing projects to improve operational, clinical, and financial performance + Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization and with external partners. + Demonstrated success in roles with executive leadership responsibilities at a large, not-for-profit healthcare company, ideally with prior experience in North Carolina + Ability to effectively articulate strategic and clinical initiatives and financial results and to proactively respond to questions from both Novant Health leaders and administrative partners + Extensive knowledge and experience with requirements of key regulatory agencies and accreditation standards + Prior progressive management experience ideally as a director of clinical and anatomic laboratory or reference laboratory. + Superb analytical skills, bringing the ability to examine challenges creatively and propose innovative and effective solutions. Scholarly excellence. A distinguished record of scholarship that reflects a deep commitment to research, knowledge generation, and knowledge transmission Job Opening ID 67624