Wilmington, DE, USA
2 days ago
Vice President - Operational Excellence

As an Operational Excellence Vice President on the Marriott team, you will be at the forefront of  innovation, AI/machine learning  and platform modernization to enable a better Customer Experience for the Marriott Cobrand customer.  Your role will involve collaborating with various business partners to enhance all aspects of the Marriott Cobrand Customer Experience through technological advancements, identification of new processes, and automation of manual tasks. We are seeking a self-motivated problem solver like you, capable of analyzing data, understanding complex systems, identifying opportunities, creating solutions, and leading large scale projects. This role offers a unique opportunity to contribute significantly to our mission and make a substantial impact within our company.

Job Responsibilities

Understand the full customer lifecycle for the Marriott Cobrand product, identify improvement opportunities and execute on them Contribute to key technical projects by making design recommendations and ensuring that all business needs are met Partner with the Partner Integration team to advance our capabilities. Continuously seek to improve internal analytical techniques and introduce best practices to help improve on key business metrics and the ability to work collaboratively with cross-functional partners to understand and address key business challenges Identify business opportunities by performing well thought analysis – data mining, ensuring data integrity, synthesizing, and communication findings to senior management Provide clear and concise oral and written communication across various functions and levels

 Required qualifications, capabilities, and skills

Proven track record in solving business problems, process improvement and/or Project & People Management Skills Lean or six sigma training preferred Ability to analyze and transform raw data into actionable management information Strong communication and interpersonal skills with ability to interact with individuals across departments / functions and with senior-level executives

Preferred qualifications, capabilities, and skills

Strong analytical and problem-solving abilities Experience delivering recommendations to management
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