Raleigh, NC, USA
9 days ago
Vice President Operations

Join Bell Partners and be a difference maker.

At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact.

The Vice President reports to the Senior Vice President Operations and is responsible for all phases of the property management operation within the designated portfolio, and specifically the financial performance of the portfolio. The VP has direct oversight of all Regional Managers within the portfolio, and is indirectly responsible for overseeing all site employees.

Essential Functions and Responsibilities:Visit portfolio properties each week to ensure proper administration, marketing and maintenanceAssure that programs, policies and procedures established by Bell Partners are adhered to throughout the portfolioProvide leadership to regional staffEvaluate monthly financial reports and provide guidance and direction to the regional management team in property financial operations to ensure goals are metConsistently source right people talentChampion execution of strategyRemain informed of Fund goals and executionRemain informed of trends in the apartment industryCommunicate with Regional Managers concerning property management issues including resident feedback, training, personnel management and operating issuesDevelop annual operating budgets, including capital improvements, with the assistance of regional management team and onsite employeesParticipate in due diligence process during the acquisition of new properties, as well as support during divestituresLook for opportunities to acquire third party fee management servicesCommunicate effectively with senior management teamCommunicate operating results to ownersWork with Regional Director Construction Services and/or VP Construction Services in the preparation of renovation capital improvement budgets (interior and exterior upgrades)

Core Competencies:Business Acumen – Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplaceDecision Quality – Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutionsOrganizational Agility – Knowledge about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizationsComposure & Comfort – Cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during the tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisisBuilding Effective Teams – Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins/successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the teamOwner Relations – Good at building credibility and trust with owners/stakeholders; examples are related to financials, transparency and effective communication skillsEmployee Relations - Is interested in the work and non-work lives of direct reports; asks about their plans, problems, and desires; knows about their concerns and questions; is available for listening to personal problems; monitors workloads and appreciates extra effortFinancial Savvy – Can maneuver through complex financials effectively and with confidence; anticipates needs and gaps and has a plan in place on how to approach from a problem solving perspective and works to adjust to changes with poiseAdditional Functions and Responsibilities:Additional duties as assigned

Knowledge, Skills & Abilities:Must possess strong leadership skills and interpersonal skillsDemonstrate the ability to implement comprehensive programs and business strategies that support the company’s financial goals and objectivesMust have strong interpersonal skills to develop and enhance business relationships; ability to get along with diverse personalities; tactful; mature, flexibleEmbrace and foster the company culture of hard work, accountability and positive financial resultsMust demonstrate support of Bell Core ValuesMust possess willingness and demonstrate ability to provide exceptional customer serviceMust work effectively with vendors, peers, investors and Bell Partners employeesMust display a professional image and demeanor at all timesMust be have strong financial management skills and be well versed in budgeting and forecastingMust have sales and marketing experience to include sales training and goal setting, market analysis, market plan creation and implementationMust have strong leadership and management skills to include recruiting, hiring, team-building, coaching and mentoring skillsMust be willing to travel as requiredMust possess willingness  and demonstrate ability to provide exceptional customer serviceMust be familiar with MS Excel, Word, and OutlookMust demonstrate ability to successfully work on a teamMust be able to clearly communicate both orally and in writingMust be able to understand directives both orally and in writingMust be resourceful and well organized; able to manage multiple priorities

Education and Background:BA/BS in business or related field8+ years senior level property management experience at RVP levelREIT experience a plusStrong working knowledge of multi-family financial processes/analysisStrong working knowledge of MS Office Suite to include Excel

About Bell Partners

Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference.

Join Bell to be a difference maker. Apply today!

Bell Partners reserves the right to amend this job description at any time. We are an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote Diversity, Equity, and Inclusion (DEI) throughout all aspects and levels of our organization including talent recruiting and retention, training, workplace culture, and community engagement.

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