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If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Bankingis our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs.
We are currently seeking an experienced professional to join the WPB Branch Operations Central team.
Principal Responsibilities
The role holder’s responsibility includes
End to End management of New To Bank and Existing to Bank CDD compliance for customersTo ensure Financial risk, Reputational Risk, Customer Due Diligence (CDD) requirement and customer experience is addressed on a regular interval, reviewed tracked to avoid any financial loss/ threat/ risk/ reputation to the bankCustomer relationships which are highlighted under Financial Crime Risk and Risk Appetite are required to be reviewed and tracked end to end to mitigate risk from the relationship involving reputational/ FCR riskCSEM exits process to be initiated wherever it warrants and follow up with the relevant stakeholders to complete the exit processDrive CDD completion for Branch Banking Team. Close oversight of HRC/ SCC/PEP customer to mitigate risk on overdue profiles and ensure that customer experience is not taintedDrive implementation for process improvements in collaboration with branches, RCT, FCC and KYC ops team. Oversight managing the Customer Focus Group meeting conducted by branches and Management visitRepresent Branch Banking in teams set up to run Bank wide initiatives w.r.t. implementing controls processesEnsure WPB operational policies procedures are reviewed periodically and consistently applied in the branchesIdentify operational best practices and share and implement them across branchesEnsure implementation of audit recommendations, monitoring of operational activities and identification of control weaknessesMaintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues. Conduct Continuous monitoring of all controls pertaining to branch operations and controls. Periodic attestation of all the applicable controlsThe role holder will be responsible for E2E CDD requirements for both NTB and ETB customers and will cover ancillary activities related to BoWThe role holder will also identify opportunities to streamline and automate the existing processes within WPBThe role holder will be responsible for multiple other elements on FCR and Compliance such as RFI closures, Current account circular adherence, CRS requirements, Discrepancies in RMS