Video Operations Technician Location: McLean, VA (onsite 5 days/week) Duration: 8 months with Possible Extension Description: Responsibilities: Dedicated Video Bridge Operator to support high visibility support incidents Software/Equipment to support includes Crestron, Zoom, PolyCom and Windows10 Coordinate with Event and Exec support teams for equipment pre-checks and quality control of events Ability to coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications Effectively communicate with team members and customers while being influential on new ideas and processes. Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints. Endpoints include Polycom, Crestron equipment and Win10 PCs Technically inclined to troubleshoot projectors and screens and able to replace projector lamps if needed as well as coordinate RMA vendor returns. Ability to identify root cause incidents and capture key details to expedite resolution with vendors and provide status to the team in a timely manner Ability to coordinate incident resolution from beginning to end while being aware of any escalation to their manager for visibility Knowledgeable in Unified Communications (UC) technology and Deskside Support with the ability to assimilate technologies under an IT centric solution Proactively monitor endpoints and escalate to site owners as necessary Qualifications: 5+ years of IT experience with hardware and software support in a corporate environment Extensive experience in supporting and troubleshooting AV equipment such as Polycom and Crestron solutions in conference room settings Excellent customer service skills and detail oriented in a highly energetic corporate environment Proficient in audio signal flows Experience with ServiceNow or other Helpdesk software Team player who works well with others in a fast-paced environment AV Console Programming is a plus Scripting in PowerShell is also a plus Call Notes : Role Info: Video Operations Technician / Video Bridge Operator role with strong AV/Video Conferencing, Touch panels, Crestron, Zoom, PolyCom and Windows10 background Support all End Users and executives on AV/Video conferences Top Skills: 5 Yrs AV / Video Conferencing exp in a Corporate environment is a must Customer service kills are the key Good Audio Signal flows background is needed Nice to have: PowerShell Script is a huge plus ServiceNow or other Helpdesk software Soft Skills: Excellent Communications and People skills