Job Title: Violations Specialist Job Description Process incoming violation notices and make payments according to lessee/violation authority requirements & operating system process. Ensure accurate and complete entry of data and violation comments. Bill clients and assemble paperwork to forward violations to drivers, client or toll provider per client profile and system instructions. Investigate and respond to driver/client inquiries regarding the Violations product, process, payment application, and registration issues stemming from a violation. Research jurisdictional changes that could impact the Violations product and process. Responsibilities + Process violations per the department process. + Ensure accurate and complete entry of data and violation comments. + Bill clients and assemble paperwork to forward violations to drivers, clients, or toll providers per client profile and system instructions. + Investigate and respond to driver/client inquiries regarding the Violations product, process, payment application, and registration issues stemming from a violation. + Process daily mail and scan or distribute according to violation type and department. + Research, interpret, and respond to all client requests and assigned Sales Force cases within department SLA. + Research jurisdictional changes that could impact the Violations product and process. + Assist with processing violations for Toll Management. + Work with Compliance services to complete or correct any inaccurate or missing license plate information. + Process single or multiple plate violations and bulk import violations. + Work with department specialists on questions or when needing assistance. + Follow-up on unfinished work to completion. + Identify any violations or events which do not follow the existing process or where a client may be negatively impacted and escalate to supervisor for guidance. + Assist department and company in meeting and exceeding client expectations. + Assist with the creation of SOPs to document existing processes. Essential Skills + Minimum high school diploma or equivalent. + 1+ years of previous office experience. + Proficiency in data entry, customer service, Microsoft Office, clerical tasks, order entry, data management, and administrative assistance. + Excellent prioritization, accuracy, and attention to detail. + Good written and verbal communications. + Problem-solving skills. + Ability to multi-task in a fast-paced environment. + Self-starter attitude. + Ability to work well in a team environment. Additional Skills & Qualifications + Use of SalesForce is a plus. + Proficiency in Excel, Outlook, and Access. + Customer support experience. + Typing skills. + Administrative support. + Inventory management. Work Environment This is a hybrid position with remote work on Monday and Friday. The working hours are from 8:30 AM to 5:00 PM. The role is based in a corporate office environment in Alpharetta, with a business professional dress code. The position offers an opportunity to learn and grow, with supportive leads who will teach the process. There is potential for extension of the contract based on performance, and the company tends to retain good employees by moving them into other groups or considering permanent hires. The work is fairly independent, but team support is always available. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.