Job Summary:

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

WHAT THIS ROLE WILL DO

Anticipate and respond to guests’ needsStrong working knowledge of all beveragesAnswer guest questions, make recommendations, suggestively sell beverages and menu items; take ordersCommunicate drink orders to bar through Point of Sales systemDeliver drinks, maneuvering trays through large crowdsMaintain line of sight/atmosphere control by circulating through your work area throughout shiftRemove dirty glasses and dishes from tables including the lifting/moving of bus tubs up to 25lbs.Keep tables clean/wipedClean spills, remove food, trash or other obstacles from floor using proper lifting techniquesMaintain House of Blues safety and sanitation standardsFollow housekeeping standards per HOB policyKeep current on all standard operating proceduresRequest identification from any guest who appears to be under 30 years of ageEnsure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policiesRecognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the managerReceive payment and process cash, credit card or Traveler’s check transactions according to HOB policyEnsure that comp and void checks are processed according to HOB policyArticulate vocabulary with the ability to adapt and socialize with current audienceExemplary and professional grooming standardsAssist other servers and staff as neededAttend pre-shift meeting conducted by Manager on Duty prior to the start of each shiftAbility to understand and execute flawlessly the standards and procedures of Bottle Service

WHAT THIS PERSON WILL BRING

Required:

High School Diploma or equivalentFlexible schedule and ability to work late hoursWorking knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systemsMust have a minimum of 2 years of experience serving in an upscale dining and night life venueTolerance of all cultures, music and art formsResponsible Alcohol Awareness Training Certification or EquivalentAbility to deal with intoxicated guests in a positive and safety minded manner

Preferred:

Cash handling experienceBasic knowledge of wines, spirits, and MixologyExperience recognizing valid ID’sExperience in a live music environment

Physical Demands/Working Environment:

Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 25 lbs. using proper lifting techniques