JOB SUMMARY

Provide exceptional guest concierge service and welcoming atmosphere. VIP Concierge will meet, greet, and extend assistance for check in / luggage service, spa, food, show reservations along with limo transportation service. Responsible for overall maintenance of the Gold Room or VIP Room including check-in and checkout. Guest requests will be handled in accordance with written process and expedited efficiently. 

ESSENTIAL DUITIES AND RESPONSIBILITIES (May include, but is not limited to the following) 

Appropriate grooming and wearing of uniform Welcomes guests with a positive, courteous, and sincere attitude when they walk through the door Ensure guest receive the correct room type in proper working condition based upon VIP requests given Provide accurate information about the ROW special events, offers, and amenities. Extending offer to book future reservations during check in / out Collect credit card for room charges Adhere to Payment Card Industry Data Security Standards (PCI Compliance) Post room charges, paid outs, corrections as directed Work with Casino Marketing, Player Development Executives and Management to find mutually agreeable solutions when challenges arise  Assist VIP Guests in obtaining reservations for dining, golf, spa, restaurants, shows, or other amenities Remain well versed and up to date with all in-house and regional events Refer appropriate challenges to Senior VIP Concierge or resolve when appropriate Coordinate with Housekeeping to ensure priority cleaning of VIP Guest rooms Review daily VIP arrival list and complete amenities sheets along with other special requests Assign room, suite, or penthouse as directed prior to guest arrival Coordinate with the Transportation Department for limo arrangements, floral deliveries, luggage handling or any other requests from VIP Guests Review daily VIP arrival list and complete amenities sheets along with other special requests. Assign room, suite, or penthouse as directed prior to guest arrival Coordinate with the Transportation Department for limo arrangements, floral deliveries, luggage handling or any other requests from VIP Guests Perform bartending duties Maintain cleanliness of the Gold Room and VIP Room Assist in welcoming and training any new Row team members Other job related duties as assigned by management

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent communication skills with the ability to read, write and communicate verbally in English Ability to perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel Ability to understand and comply with all company and departmental rules, regulations, policies and procedures Ability to establish and maintain effective working relationships with staff and Guests High School diploma or equivalent Experience: Must have excellent communication skills in English both written and verbally. PC skills including familiarity with Outlook, Excel, Word, LMS programs desired. Prior Hotel and Bartending skills preferred Certificate/License: Alcohol Awareness Certified, Gaming Certification, Must be 21 years or older

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

Work may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated.  Constant contact with Guests and staff is necessary Requires mobility  Requires constant standing; frequent use of office equipment, computer, calculator, fax machine, copy machine; reaching up to 24 inches Requires the ability to distinguish letters, numbers, and symbols.  Requires eye/hand coordination, normal vision range and absence of color blindness Area where work is performed consistently smoke or in a smoke-filled environment

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.