Job Summary:

The Role:  

Coastal Credit Union Music Park at Walnut Creek is seeking VIP Host staff.  The VIP Host staff will engage with and aid all Live Nation clients that purchase VIP club access, season tickets, box seats, or premium seating for our events. VIP Services staff members will be located throughout all our VIP areas and will be required to assist with questions, issues, or complaints in these areas.  

Job Functions:  

Assist in all aspects of the VIP/Premium Seat Services experience - including the club, pavilion/box seats, and parking lot 

Make sure VIP Club and VIP Boxes are show ready 

Welcome guests as they enter the VIP entrance. Scan tickets, issue wristbands/credentials 

Answer questions, show guests to their seats, and assist with any other needs that may arise throughout the evening 

Monitor VIP Boxes to ensure only properly ticketed/ credentialed guests are permitted  

Deliver exemplary customer service to exceed expectations and maintain customer loyalty 

Refer unresolved customer grievances to designated departments for further investigation  

Help the PSS team and wait-staff keep the VIP Club tidy and running smoothly throughout the show  

Serve as a resource of information for all guests regarding their experience. Be knowledgeable of venue policies, event details  

Aid all crew members as necessary and communicating effectively with others to enhance the overall guest experience 

Partner with fellow crew members at the end of show to close the venue- this may include collecting and properly storing event equipment such as lawn chairs, barricade, recycling, etc.  

Ensure guests are safely enjoying the show 

Guide guests to exits or provide other instructions or assistance in case of emergency  

Other tasks as assigned by the VIP Club Supervisor, PSS Coordinator or Management  

Qualifications:  

High School Diploma or equivalent  

At least 2 years in Guest Service and communications  

Creative thinker and problem solver  

Upbeat, positive personality  

Excellent verbal, written and interpersonal communication skills  

Acute sense of judgment, tact, and diplomacy  

A strong sense of teamwork and ability to execute programs  

Position requires constant walking, climbing stairs, lifting, and carrying 50+ lbs. and occasional sitting  

Must be willing and able to work in various weather conditions, including rain and heat  

Equal Employment Opportunity  
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. 

Hiring Practices 
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.