The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

We are seeking dedicated candidates to join our VIP Lounge team at Mandalay Bay as an Assistant Manager. If you thrive in a collaborative environment, are passionate about leading a team and are eager to expand your professional growth opportunities, we invite you to apply and become part of our exceptional team.

THE JOB:  

As an Assistant Manager for our VIP Lounge and Butler Services, you are an essential part of guest experience. Your commitment to ensuring efficient daily operations, and dedication to promptly resolve guest concerns, fosters a welcoming atmosphere for guests that lays the foundation for unforgettable memories that guests can carry with them well past their stay with us.

THE DAY-TO-DAY:

Oversee all department operations in the absence of director or department head

Respond to guest service interactions in a professional and timely manner, achieving positive resolutions

Foster a collaborative team environment, ensuring superior guest experience

Oversee the obtainment of top talent, training, and succession planning processes that promote organizational commitment to diversity

Ensure department standards for correct charging, postings, collecting payments, handling cash and credit transactions, and balancing of all cash and cash equivalent transactions

Enforce the maintenance, and proper utilization of hotel property and equipment  

Supervise VIP Representatives work performance and apply progressive discipline when appropriate

Process payroll for VIP staff, monitor attendance reports, and conduct supply orders as needed

THE IDEAL CANDIDATE: 

Must be a minimum of 21 years of age

Currently holds a High School Diploma, GED or equivalent educational experience

Prior work experience in VIP Services, Front Desk, Guest Experience and/or Concierge in a resort setting

Has previous leadership experience in procurement, managing payroll, delegation, disciplining, hiring, and developing talent

Prior working experience with collective bargaining agreements (CBA)

Excellent communication and interpersonal skills as well as a professional appearance and demeanor

Highly organized and capable of managing multiple tasks simultaneously

Proficient in navigating and utilizing various software platforms including Amadeus/HotSOS, Opera, Oracle and Microsoft Office, effectively

Excels under pressure and maintains high performance in demanding situations

Has a flexible schedule including the ability to work varied shifts, to include weekends and holidays

THE PERKS & BENEFITS:  

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off-shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today! 

Are you ready to JOIN THE SHOW? Apply today!