**Overview** Come join Team Atlantis! We are currently accepting application for a VIP Representative. The VIP Services Representative will ensure that the highest quality, the "royal treatment" of services is given to our Atlantis VIP guests by providing check-in/out reservations service and collaborating with our Casino Hosts with any guest functions, including hotel stay, transportation, comp issuance, special events reservations, and accommodations. **Responsibilities** + Checks the guest in and out of the hotel. + Reviews guest pay folios to settle the balance when necessary. + Ability to learn new software programs as necessary to improve guest service. + Assists Management and the Casino Hosts in accommodating guest’s event/hotel, restaurant, and spa/salon reservations. + Maintain a clean and safe work environment. + Answer the Phones in an orderly and timely manner maintaining our VIP service level + Stocking the VIP bar/cabinets and desks at the beginning (when opening), throughout, and at the end of the shift (when closing). + Assists the department as necessary to encourage a prosperous and friendly work environment. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. **Qualifications** + Must be 21 years or older + Nevada Gaming Registration Required + Nevada Alcohol Awareness Card Required + Front desk experience preferred + Computer proficiency-Knowledge of Infor, Microsoft office, and Outlook a plus. + Ability to use and maintain a cash drawer. + Must have a guest-oriented work ethic and strive to provide the best and personalized service to all guests. + Must have professional, mature, positive and self-confident perspective in accomplishing daily and delegated tasks. + Demonstrates the ability to work as a part of a team and displays willingness to take on new tasks. + Reliable, punctual self-starter who needs minimal amount of supervision. + Understands and communicates information effectively with management and team members. + Bilingual a plus. + Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: + Comprehensive benefits (medical, dental, vision, supplemental coverage) + 401K retirement savings plan + discretionary match + Education Tuition Reimbursement Program + Paid Vacation + Holiday Pay + Recreation /Fitness Discounts + Weekly Resort Prizes + Career Development and Training Workshops + FREE daily meal + Internal Advancement **Job Locations** _US-NV-RENO_ **ID** _2024-21112_ **Employment Type** _Full-Time_ **Subdivision** _Hotel_