REQ#: RQ185876Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to be at the center of GDIT’s business operations. Make an impact by collaborating across functions to make mission success achievable.

Job Description

Transform technology into opportunity as a VIP Technical Support Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

As a VIP Technical Support Technician you will provide "white glove" IT customer support services for the Executive Staff at GDIT. The Executive Staff includes, but not limited to Vice President level and above.

In this role, a typical day will include:

•            Provides “White Glove” IT Customer Support Services for the Executive staff at GDIT.  The Executive staff includes, but not limited to Vice President Level and above.

•            Responsible for designing and supporting individually tailored and appropriate at-work IT solutions for the Executives.

•            Provides proactive interaction with Executive Admins for any associated IT needs.

•            Provides support and management for conference rooms and  associated AV components

•            Ability to have flexible hours to accommodate executive staff as needed.

•            Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.

•            Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

•            Installs and configures applications software and related hardware (such as desktops, laptops, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).

•            Act as onsite operator for other technical and organizational teams to provide hands/eyes support as well as standard administration functions.

•            Provides software and system troubleshooting and support.

•            Provides technical support and training to end-users.

•            May provide guidance and work leadership to less-experienced technicians.

•            Maintains current knowledge of relevant technology as assigned.

•            Participates in special projects as required.

Required Qualifications:

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or related work experience.5+ years of directly related experience supporting end-user computing and customer supportStrong written and oral communicationExcellent customer service skillsExperience with Microsoft Windows Workstation, operating systems, and common applications (e.g. Microsoft Office)Experience with desktop/laptop and application supportSupport for handheld devices (iOS, Android, Windows)Solid understanding of basic networking principles.The selected candidate will be required to obtain, and maintain a Secret level Security Clearance. (Active Clearance at time of hire highly desirable

Desired Competencies:

Operational knowledge of the following is a plus: Active Directory and Group Policy, SharePoint, and Microsoft System Center products

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays