**Purpose of the role:** Our Traveler Experience (TX) team is seeking a highly skilled and experienced*Travel Counselor*to join our*VIP Client team*. Counselors work in a high-touch service environment to book travel and accommodation for some of our top VIP clients. *Working from the comfort of your own home*, you must be comfortable working in a fast-paced environment and providing white-glove-level service. You’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience *Main Responsibilities:* * Creates and accurately completes complex travel requests (car, hotel, air, rail) for high touch accounts and top tier (VIP travelers) * Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation * Proactively offers best options based on client travel policy and requirements for each interaction * Responds to requests (phone, email, chat) promptly, completely, and professionally * Accurately follows and applies client travel policy based on travel type and client expectations * Demonstrates excellent professional customer service and problem resolution skills * May function as a SME with specific client knowledge and/or serve as the customer point of contact * May manage first level customer complaints/escalation (pre-travel or on-trip) * Resolves complex problems/escalations including non-standard and multi destinations, ticket exchanges and complex fares for all traveler types and destinations globally * Ability to thrive as a positive individual contributor in a high-touch, complex interaction environment * Proactively assists the team and other team members in resolving problems, learning and research * Provides new ideas, feedback and out of the box thinking to leadership * Uses correct grammar during all interaction (email/phone/chat) * Effectively demonstrates patience, empathy, understanding while controlling the contact * Must be a “Team Player” and work cohesively with others internally and externally * Ability to work and adapt in a constantly changing, fast paced environment * Assignments include both routine and non-routine work #LI-Remote #LI-MS1 *Qualifications:* * High School diploma * Previous experience in travel (preferably business travel) with a solid understanding of fares and ticketing rules for car, air, and hotel * GDS expertise (Sabre or Amadeus) * Professional communication skills both written and verbal * Strong attention to detail **Job:** **Travel Counselors* **Organization:** **TX_Operations_All Countries (Non-GSC)* **Title:** *VIP Travel Experience Counselor III * **Location:** ** **Requisition ID:** *240000D3*