Description At Citizens, we’re more than a bank! Here, you’ll experience new things, create new opportunities, think beyond your role, and make an impact! In this role, you will the first line of contact with Citizens' customers, and you will help to educate customers on digital and self-service opportunities while identifying needs and making appropriate referrals. Additionally, you will process a variety of routine financial transactions including cashing checks, withdrawals, facilitating deposits, and overseeing credit card and loan payments. Lastly, you will process account service and maintenance requests and deliver value-add service to account holders like new account openings and lending advice in compliance with bank policies, guidelines, and procedures to effectively manage risk. Most importantly, as a part of our team you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! Primary responsibilities include + Ensure our customers are extremely satisfied with every interaction. + Be the face of Citizens: be professional, friendly, and helpful with every interaction. + Effectively communicate and engage via video technology. + Respond to a variety of incoming customer interactions with a passion to deliver high-quality solutions for our customers. + Perform routine teller transactions and maintenance requests. + Educate customers on the convenient banking options that Citizens offers: online banking, mobile banking, ATM/ITMs, etc. + Identify needs and make appropriate referrals Qualifications, Education, Certifications and/or Other Professional Credentials + High School Diploma/GED required + Prior experience in financial services + Prior teller experience preferred + Prefer Bilingual English/Spanish or English/Portuguese Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Fully in-office, Mondays and Saturdays are required Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.