Property Location:

Home Office - Remote, Missouri 63131

YOU BELONG AT DRURY HOTELS.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

Incentives - Quarterly bonuses (we succeed together!) based on hotel resultsWork-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Forbes' Best Midsize Employers (2023)

Remote/Virtual Position

Required: Fluent in Spanish and English (Spanish proficiency will be assessed)

BASIC FUNCTION:

Answering reservation and guest service calls in a courteous and professional manner. To maintain a high standard of service and hospitality at all times. To maximize revenue for the Drury Hotels System.

JOB DUTIES:

1.    Provide courteous guest service by responding promptly and efficiently to inquiries, requests and booking of reservations.

2.    Uses suggestive selling skills and company sales programs to maximize revenue.

3.    Processes reservations, changes and cancellations in an efficient and accurate manner, using company approved software.

4.    Uses professional telephone etiquette.

5.    Has knowledge of current marketing programs, special rates and promotions applicable to hotels.

6.    Attends and participates in scheduled meetings.

7.    Uses established reservation procedures and follows all policies in effect.

8.    Performs other duties as required or assigned.

GENERAL KNOWLEDGE, SKILLS AND ABILITIES: 

Requires ability to take written and verbal direction. Requires ability to relate to the public in a warm, friendly, and professional manner by creating a hospitable environment. Requires attention to detail and ability to handle multiple tasks simultaneously and efficiently. Requires ability to operate a computer.

WORK LOCATION REQUIREMENTS:

Requires a free from distraction work area in your home, desk, and chair. Requires internet that meets our speed requirements of 60 Mbps download and 4 Mbps upload. Requires the flexibility to travel to the St. Louis corporate office as required for work related reasons. Requires that all eligibility requirements and expectations are met per the National Call Center Telework Program. Drury Hotels provides all computer and phone equipment.

MENTAL AND PHYSICAL REQUIREMENTS:

EDUCATION:    Requires knowledge, skill and mental development equivalent to four years of high school.

EXPERIENCE:    Experience working with the public in a service industry is preferred.

PHYSICAL SKILLS:    Requires ability to work in a seated position for a period of eight hours. Ability to hear using a headset. Ability to read a computer screen and operate a computer for an extended period of time. Must have accurate and efficient typing skills.

WORKING RELATIONSHIPS:

1.    Reports to Manager, National Call Center.

2.    Coordinates and cooperates with other Call Center Management, Call Center team members, and hotel personnel.

Rise. Shine. Work Happy. Apply Now.