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The Virtual Producer I manages the technical delivery of live training sessions, assisting the facilitator and or host with interactive activities and moderation. This role requires the ability to effectively provide detailed instructions to participants on using available interactivity tools and troubleshooting technical issues as these arise.

JOB RESPONSIBILITIES 

Platform Management and Innovation

Assists with set up and testing of virtual classroom/event build out and functionalityResearches, configures, tests, and incorporates interactive activities in the identified virtual delivery platformReviews content, makes recommendations for delivery based on knowledge of platform features and capabilitiesProvides technical coordination and support for platform and users

Virtual Classroom Management

Reviews classroom content and interactions prior to class being open to attendeesManages the technical delivery of live events: provides technical guidance and instruction, tracks timing and deploys interactive activitiesDelivers technical support to everyone in the classroomCleans classroom, clearing interactions, breakout rooms, and resetting for next classAssists with facilitation by co-delivering exercises

Other Responsibilities         

Assists with the coordination of scheduling live virtual deliveriesAdministers, exports, and leverages survey data to identify trends and provide data to manager and stakeholders

MINIMUM Requirements

Education

High school diploma or equivalentBachelor’s degree in a related preferred

Experience

6 months of customer service experience in a virtual environment

Knowledge, Skills and Abilities

Proficiency in navigating virtual delivery platforms to manage content and interactive activitiesAbility to provide best practice guidance to usersAbility to troubleshoot and resolve common issues and assist presenters and participants in working through technical challengesExcellent verbal and written communication skillsKnowledge of Microsoft Office applications such as PowerPoint, Word, Outlook, and ExcelAbility to manage stress and perform under pressure

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

Work indoors during all seasons and weather conditionsOccasional travel to local officeComply with corporate dress code policy

Work Postures

Sitting continuously for many hours per day, up to 6 hours per dayClimbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

Working beyond “standard” hours as the need arises

Postal Code: 77019

Category (Portal Searching): Human Resources

Job Location: US-TX - Houston