Orlando, FL, 32806, USA
177 days ago
Virtual Sales Tour Booking Specialist
Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and customer service experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests at Marriott® hotel properties to promote the Marriott Vacation Club Destinations® Program. As a Vacation Sales Concierge, you will offer hotel guests financial incentives in exchange for learning about our points-based ownership product. **Job Requirements?** + Must have previous Marketing Executive and/or Sales Executive production role experience within Vacation Ownership industry. + Willingness to make 75-100 manual phone calls per day. + Must have experience booking a Vacation Ownership tour. + Telemarketing and/or Telesales experience preferred. + Recent Marketing Executive and/or Sales Executive with Vacation Ownership experience within the last 3 years preferred. + Enjoy talking on the phone and/or interacting with guests. + Bold persuasion skills + Computer skills + Stand, sit and walk for extended periods of time. + Flexible schedule + Must be able to work independently and self-motivated. **What you will do?** + Update information board on a regular basis to inform employees of important events. + Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers). + Assign lead calls or emails to Sales Executives based on line rotation. + Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours). + Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems. + Promote awareness of brand image internally and externally. + Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. + Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services. + Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the + Guarantee of Fair Treatment/Open Door Policy process. + Report accidents, injuries, and unsafe work conditions to manager. + Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. + Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. + Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. + Develop and maintain positive working relationships with others. + Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. + Read and visually verify information in a variety of formats. + Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. + Perform other reasonable job duties as requested by Supervisors. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
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