**Discover Vanderbilt University Medical Center** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. **Organization:** VIS Admin Hillsboro **Job Summary:** JOB SUMMARY The Lead Patient Service Coordinator provides clerical and administrative services to the Vanderbilt Lung Screening Program (VLSP) Practitioner by assisting patients with incoming calls about the program, scheduling lung screening exams and follow-up appointments, providing insurance/pre-auth support, tracking follow-up care, data entry into software tracking programs, and serving as a positive and helpful resource to patients for lung care navigation. This position will have dual reporting lines to the NLI Front Desk Manager and the VLSP Practitioner. . KEY RESPONSIBILITIES • Accept incoming calls from potential patients • Schedule/reschedule lung cancer screening exams • Check schedule in advance and contact patients to confirm LCS qualifications/insurance • Request orders from providers, check orders for accuracy • Arrange peer-to-peer pre-auth calls with APC • Track follow-up imaging and appointment compliance • Contact cancellations/no-shows for rescheduling • Print/mail result/reminder/now-show letters • Arrange referrals and track appointment compliance with Lung Nodule Clinic, follow-up diagnostic testing for incidental findings • Data entry to LungView for ACR compliance and research • Track procedures completed and cancer diagnoses; enter pathology reports to LungView • Follow-up with patients on smoking cessation plans, referrals to Quitline and research • Assist with administrative/clerical needs of future research projects • Other duties identified to assist the VLSP Practitioner achieve a high level of program efficiency and productivity TECHNICAL CAPABILITIES Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. **Core Accountabilities:** * Organizational Impact: Independently performs non-routine tasks that significantly impact team and other related teams.* Problem Solving/ Complexity of work: Gathers and analyzes data to solve problems that arise with little or no precendent.* Breadth of Knowledge: Applies advanced job knowledge and has developed a breadth of skills in other areas. * Team Interaction: Serves as a lead for the team by providing expertise and guidance to team members. **Core Capabilities** **:** Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services : - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality : - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively : - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. **Position Qualifications:** **Responsibilities:** **Certifications:** **Work Experience:** Relevant Work Experience **Experience Level:** 3 years **Education:** High School Diploma or GED _Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled._