Department
 

Booth Admissions, MBA Programs: Student Recruitment

About the Department
 

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.

For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary
 

The Visitor Experience Manager serves a critical role in the daily operations of the Admissions Office at the Harper Center, including staffing the front desk and supporting the weekly execution of the Full-Time MBA Campus Visit Program and other on-campus events. This position is responsible for ensuring seamless and impactful engagements between Chicago Booth Admissions and prospective students, current students, staff, and other constituents. This role utilizes a working knowledge of Booth’s programs and admissions processes to serve as the primary representative of Admissions to campus visitors and general inquiries.

Responsibilities

Manages the daily operations of the Harper Center Admissions Office, serving as the front desk manager and first point-of-contact for visitors. Supports the daily administrative functions of the office, including assessing office supply needs and managing the physical space.Facilitates the campus visitor and candidate engagement experience through in-person, phone, and email contact. Responsible for evaluating and improving the guest experience based on feedback and insights.Oversees the Admissions Office email inbox and relevant procedures. Provides excellent customer service when addressing general inquiries and ensuring responses are delivered in a timely manner. Responsible for maintaining a wide knowledge of Booth, school programs and resources, and the admissions process to answer prospective applicant questions, as well as knowledge of relevant department partners to redirect inquiries when appropriate.Executes event logistics for the Campus Visit Program, admitted student weekends, as well as other virtual and in-person Admissions events. Supports the Student Recruitment & Admissions team with event planning and implementation (including printing name badges, preparing visitor materials, etc.)Works with Admissions staff to support administrative needs, coordinate projects, and liaise with student volunteers and external staff as needed.Assists Admissions Operations team with annual employment and transcript verification processes for all incoming students. Responsible for training office staff on office procedures and compliance protocols. Coordinates special projects.Researches and analyzes data to create reports, and may create other reports for grants and contracts.Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

Bachelor’s degree.

Experience:

At least one year of progressively responsible administrative experience.Background in higher education. 

Technical Skills or Knowledge:

Proficiency with MS Office (Word, Excel, and PowerPoint) and Google applications (Drive, Docs, Sheets, Forms). Learn and utilize University systems and Chicago Booth databases.

Preferred Competencies

Excellent interpersonal, verbal, and written communication skills.Proven organizational aptitude, attention to detail, and successful task and time management. Work independently with little supervision and possession of a self-motivated disposition.Handle multiple tasks and projects simultaneously, setting priorities and streamlining processes while meeting strict deadlines with frequent interruptions. Demonstrated ability to work effectively and diplomatically with colleagues, as well as with students, faculty, and external constituents through a multitude of communication methods (i.e., in person, email, phone).Capability to identify opportunities for improvement and recommend effective changes to achieve key objectives. Excellent critical thinking, problem-solving, analytical, and influencing skills.Maintain strict confidentiality of sensitive information.Professional demeanor, including tact, discretion, and a positive customer service-oriented approach.

Working Conditions

This position is expected to work in the office.

Application Documents

Resume/CV (required)Cover Letter (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
 

Administration & Management

Role Impact
 

Individual Contributor

FLSA Status
 

Non-Exempt

Pay Frequency
 

Biweekly

Scheduled Weekly Hours
 

37.5

Benefits Eligible
 

Yes

Drug Test Required
 

No

Health Screen Required
 

No

Motor Vehicle Record Inquiry Required
 

No

Posting Statement
 

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.