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Detailed Job Description:

Support and upgrade of Ongoing Operations and client infrastructure including installation, upgrades, and maintenance of MFG and CORP Windows servers, Citrix, VMware, networks, security devices and other key infrastructure. Manage network area storage and allocations based on client growth. Manage Microsoft and other vendor licensing as required to support client growth or business needs. Work directly with "C" level resources at our client credit unions across the country to clarify requirements and deliver solutions or fix problems. Lead the onboarding for new applications / servers and ensuring critical information is gathered to be able to configure systems for high availability. Troubleshoot and remediate hardware, software, and Microsoft issues as they arise, working with customers if required. Develop best practices, and procedures to support an efficient and effective deployment and support process. Provide expert guidance to customers on best practices. Perform in annual client disaster recovery tests. In the event of a disaster or production down even, is responsible to respond and contribute to the resolution of the operational disaster. This position may involve working extended hours, or shifting schedules to accommodate required work, and the employee to be flexible with schedule.

QUALIFICATIONS:

Experience/Skills/Knowledge - General

5 to 10 years information technology experience VMware and Windows administration. Exposure to ITIL processes such as incident, change, problem and change management. Excellent customer service skills. A solid team player who can work individually as well as collaboratively. Effective and clear communication skills, with ability to describe complex technical scenarios in a concise manner with confidence to both technical and non-technical audiences. Willingness to learn quickly, a can-do attitude and motivated to succeed and grow.

Experience/Skills/Knowledge - VMware

In-depth knowledge and experience on VMware ESX and ESXi (5.x, 6.x, 7.x) hypervisors installation and administration. In depth troubleshooting skills in VCenter, ESX and ESXi hosts, Networking and storage. Capacity planning skill for virtual hosts and VMs. Experience on planning, deploying and maintain VMware vSphere environments. Experience in consolidation and upgrade. VM deployment skills form Templates and OVA/OVF. P2 V and V 2V conversion skills. VMware integrated backup and restore solutions. Citrix experience is a plus.

Experience/Skills/Knowledge - VMware:

In-depth knowledge and experience on Windows server operating systems (Windows 2019,2016, 2012, 2008) management and administration. Active Directory experience. O365 Administration experience. High-level trouble shooting skill required on OS related issues, which include memory dump analysis skills and performance tuning. In-depth knowledge and experience on server security hardening with includes patching, antivirus, PKI infrastructure and IPSec encryptions. Good knowledge on Microsoft clustering and NLB services. Experience on designing Server infrastructure. Good knowledge on storage and networking which help to design server. Good control on windows command line tools and power shell/VB scripting. Working experience on Windows infrastructure services like FTP, Telnet, DNS and DHCP etc. Good knowledge on Microsoft licensing for Servers, Terminal services etc.

Certificates and Licenses:

Microsoft, Cisco, and VMware certifications are highly preferred.

Physical Tasks:

Standing/Walking/Sitting/Bending/Stooping/Crawling/Crouching/Climbing/Balancing/Reaching with Arms & Hands/Use hands & fingers to feel or handle items - Continuously. Oral Communication- Ability to speak clearly and persuasively in both negative and positive situation, listen and get clarification, respond well to questions, and participate in meetings- Continuous. Reading – Ability to receive information through personal computer, fax, e-mail, and text messages – Continuous. Mobility - Ability to travel to customer locations to sell products, services, and/or discuss problems/issues. Must be able to lift, push, pull and carry up to 50 lbs. In general, the position requires a combination of sedentary work and walking around observing conditions in the facility.

Working Environment:

Must be able to work in controlled environments requiring special gowning. Will be required to follow gowning requirements and wear protective clothing over the head, face, hands, feet and body. No make-up, jewelry, contact lenses, nail polish or artificial fingernails may be worn in the manufacturing environment. Must be able to work multiple shifts, including weekends. Must be able to work overtime as required. May be required to work in a confined area.

Communication:

Requires vision to perform work dealing with data and figures and computer screens – Continuous. Ability to read, analyze and interpret common technical journals, financial reports, and legal documents – Continuous. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community – Continuous. Responds positively and productively to stressful customer situations - Continuous. Assists others to resolve problems – Continuous. Ability to manage multiple projects simultaneously - Continuous. Ability to define problems, collect data, establish facts and draw valid conclusions - Continuous.