We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

About SAP VT/STAR Program  

 

The Global Vocational Training (VT) / Student Training and Rotation (STAR) program offers a unique opportunity to combine academic learning with hands-on industry experience at SAP, the world's leading business software provider. This program will jump-start your career by allowing you to immediately apply your academic knowledge in a real-world environment. Our well-rounded program supports both personal and professional growth. Unlike most internships, this program allows students to continue their studies at university without taking a break or needing to graduate first. Upon graduation, you will have opportunities to apply for open positions within SAP and potentially become a valued member of our team. As an intern, you'll be part of the Global VT/STAR program, which operates in 14 countries and includes approximately 1,300 students.

 

Education and qualifications

 

Open to both undergraduate and graduate students who meets the following requirements and core competencies and skills listed below. 

Will be graduating in Feb. 2026, Aug. 2026, or Feb. 2027 (Is a Must) Preferred to study in Computer Science, Engineering, Information Systems, or related disciplines Ability to work collaboratively in a cross-cultural team environment Excellent communication and organizational skills Fluent communication skills in English Excellent customer focus mindset / Networking / Relationship Building /Results-driven / Self-organized / Decision making With Communication & presentation skills Experience as SAP technical consultant and customer facing is a plus Strong language proficiency in Korean, Chinese, or Japanese is a plus. Technical exposure to SAP S/4 HANA, Azure/AWS, Network, etc. is a plus Individual in this role is expected to deliver ‘Effective customer communication’ using digital mediums to achieve high customer satisfaction. Strong willing to learn  knowledge of IT Service Management, SAP Basis and SAP Application

Perspectives

 

SAP Korea's Vocational Training Program provides an extensive array of opportunities for continual learning and career advancement. Notably, the program includes a ‘rotation’ system that allows you to participate in three different projects or teams within the organization. This facilitation of diverse experiences is designed to provide an enriching and comprehensive understanding of the business environment, which in turn promotes both personal and professional development among students. If you are selected, your first field of rotation will be Enterprise Cloud Services Team – PC3.

 

PC 3 Team Introduction

The SAP Enterprise Cloud Services (ECS) organization is a business unit responsible for providing cloud hosted infrastructure and application management services to SAP customers around the world in a 24x7 operations model. Our portfolio of private cloud solutions turns SAP products into a solution-as-a-service on customer’s preferred infrastructure, including Hyperscalers, as one SAP. The portfolio is at the center of the SAP strategy to help customers on their journey to use SAP S/4HANA and become an Intelligent Enterprise.

As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers.

Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we are looking for people with diverse technical and customer engagement backgrounds to join our Centers of Expertise around the world. You will become part of a great team of smart technical and customer engagement professionals, where there are great opportunities for growth and there is tremendous potential for specialized development of your skills.

 

The Role

The digital Customer Engagement Manager (dCEM) is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.

The dCEM oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management and renewal support for a range of customers. The dCEM is also expected to maintain customer satisfaction through issue mitigation and escalation management, and helping customers maximize the value of their partnership with SAP. The dCEM manages a variety of technical and engagement aspects during the various phases of a range of customer’s lifecycle. They will work in seamless collaboration with Project Leads (PL) and SAP Enterprise Cloud Services internal delivery teams for the committed scope of delivery throughout the customer engagement lifecycle. This role also provides expert support in operations and facilitates the service lifecycle.

 

Key tasks comprise the following:

Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services Initiates digital service kick off for customers Ensures periodic service reviews to track the service quality across a range of customers Contributes to onboarding/transitioning customers to ECS Orchestrates the overall service/project delivery according to planned scope, budget, and milestones Supports in de-escalations of critical customer situations Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable Executes technical feasibility studies / solution reviews (if applicable) Contributes to customer release and maintenance activities Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement Executes and supports problem management and continuous improvement Support customer satisfaction surveys Reviews SLA service credit cases Supports commercial change requests Contributes to the liaison with different SAP stakeholders to ensure customer success Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.

That’s where YOU come in.

 

As a VT/STAR student, you will be responsible to:

Successfully complete an 18-month program that strengthens a foundation for a successful customer-facing career at SAP. Participate in experiential learning opportunities and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.  Receive on-the-job training under the mentorship of a senior Consultant colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.

The program will enrich your knowledge of SAP as well as give you the professional experience to be ready to serve our customers. Your official start date at SAP is July 7th, 2025 and the total program period is 1 year 6 months. During your semester break, you will work full-time(40 hours per week) at SAP. During the semester, you will work on part-time (20 hours per week) or full-time at the company. You will be able to schedule your working time flexibly in accordance with your university schedule and the requirements of your department. You can apply for permanent positions after the completion of your studies and after half-completing this program (9 months), either in one of our business teams or in one of our graduate or Academy programs. If you get accepted, you can be converted into permanent employee by completing this program earlier than 18 months.

 

The program provides maximum support for internships through the university-operated field practicum program(대학 현장실습 프로그램/학점인정 프로그램), allowing you to earn university credit.

 

Hiring Process

Deadline of application: End of April 2025 Coding Test and Interviews: During April or May 2025 Job Offered: Early June 2025

* Early applicants may have the opportunity for earlier coding tests and interviews. Note that positions may be filled before the application deadline, so we encourage you to apply as soon as you are ready.

 

What You Can Expect 

Gain real-world experience in one of the world’s top software companies Engage in cutting-edge project and research work in the realm of software development focusing on SAP HANA & Analytics Personalized 1:1 mentoring and coaching  Flexibility in working hours that align with your university schedule (available in both Full-time or Part-time) Build a global network with SAP colleagues across 140+ countries A Culture of respect and trust that focuses on the growth of both individuals and the organization Opportunity to join SAP after graduation Competitive intern salary (differentiated for undergraduate and graduate students) Various other benefits Remarkable Experience: Outstanding students are given the opportunity to work abroad at our offices in Germany, Singapore, Australia, New Zealand, USA, or other locations! Standout Benefit: VT/STAR students can become SAP shareholders through our rewarding stock purchase program!   “This is an SAP global, strategic, paid internship placement that provides students with opportunities to find purpose in their careers.”

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 407393  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Vocational  | Employment Type: Regular Part Time   | Additional Locations: #LI-Hybrid.