**Creating Peace of Mind by Pioneering Safety and Security** _At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._ **Voice Administrator** The Voice Administrator will be responsible for the support and maintenance of our global telephony systems. The administrator will also lead voice projects as we move from legacy telephony to modern, cloud based voice solutions. Support of this role includes regular day hours Monday through Friday and off hours support as required from time to time. **What You Will Do:** + Support and maintain existing voice solutions, including CISCO Call Manager, WebEx Calling, Microsoft Teams Phone and Five9. + Design and implement a global standard for voice. + Migrate from legacy voice systems to modern, cloud-based systems. + Help develop technology roadmaps with an earnest desire for research. + Configuration of users, handset devices/softphones, voicemail, call queues, auto attendants and other telephony features. + Work closely with voice vendors and telecom providers + Provide training and support to end users and IT personnel. + Meet with local leadership and management on needs, issues and associated priorities + Write and maintain technical documentation including: standards, configurations, and procedures.  + Enhance and upgrade the VOIP network software to improve performance and reliability. + Support and maintain fax solutions as well as legacy analog lines.  + Maintain Service Desk tickets updated to align with IT goals  + Consistently responds to monitoring alerts and takes appropriate action.  + Produce reports on usage, performance and call quality. + Provide support for AV equipment such as Microsoft Teams Rooms + Provide AV assistance for internal events, such as Town Halls   **What You Need to Succeed:** + A minimum of 3-5 years work experience configuring and supporting voice solutions. + In depth knowledge of on-premise and cloud based telephony equipment and architecture + Knowledge of configuration of CISCO Call Manager and voicemail systems required. + Experience supporting Microsoft Teams Rooms, and Microsoft Teams meetings, including Live Events and Town Halls is advantageous + Must have outstanding and highly professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority. + Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management. + Working in global, cross functional teams and the ability to work as part of a virtual team. + Ability to multitask and prioritize effectively. + Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team. **Why Work for Us?** **Allegion is a Great Place to Grow your Career if:** You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! **What You’ll Get from Us:** + A commitment to your health and well-being through our comprehensive and affordable medical, prescription and dental insurance plans – starting on your first day + 10 Paid Holidays, including **Thanksgiving, Black Friday and Christmas Eve, Christmas and New Years Day + Paid Vacation AND sick time,** because your life isn't all about work! + An investment in your future through our 401K program with automatic company contributions and 6% company match with no vesting period + An opportunity to further your education and meet your professional goals through our Tuition Assistance Program + Short Term Disability Coverage in the event you may need it + Competitive starting pay – because you deserve to feel appreciated and rewarded for your contributions + Community involvement and opportunities to give back so you can “serve others, not yourself” (https://www.allegion.com/corp/en/careers/culture.html#serve) **Compensation:** This range is provided by Allegion. Your actual pay will be based on your skills and experience. The expected Base Salary Range: $80,000-$95,000. The actual compensation will be determined based on experience and other factors permitted by law. **Apply Today!** Join our team of experts today and help us make tomorrow’s world a safer place! www.allegion.com **We Celebrate Who We Are!** Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team (Careers@Allegion.com) . © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html) Privacy Policy **We are Allegion.** A team of experts. United under a common desire; Protect today innovate for tomorrow. And never settle for the status quo. We believe in anticipating opportunities by sharpening our skills and finding new answers through collaboration. We believe in a safer, more secure world. We believe in providing peace of mind. We believe in being true to ourselves and to those who trust-in our protection. We are many. We are one. **We are Allegion.**