GCyber is seeking a Voice Technician to support a high profile DISA customer. As a Voice Technician, you will support and maintain the voice communication systems.    As a Voice Technician, you will: + Configure, maintain, and troubleshoot voice communication systems (ISDN, VoIP, VoSIP, teleconferencing) to ensure high availability and service quality. + Apply DoD processes and standards to maintain compliance with security and operational policies. + Provide exceptional customer support, resolving issues in a high-visibility environment and ensuring user satisfaction. + Conduct troubleshooting and problem analysis, identifying root causes and implementing effective solutions for voice system issues. + Maintain accurate and detailed documentation of voice system configurations, changes, and troubleshooting steps, contributing to the knowledge base and operational continuity. + Collaborate with IT and network teams, staying current with emerging technologies to improve system performance and reliability. Minimum Qualifications and Experience: + Active DoD Secret security clearance + Bachelor’s degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience. + 3+ years of related Voice Technician experience + 3+ years of related IT/Telecommunications experience working within the DoD Environment + One or more relevant telephony certifications from recognized institutions such as Avaya, Nortel, AT&T, or equivalent.   Our Benefits GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include: + 26 Days of Paid Leave + Annual PTO Increase + An extra day of paid leave for every year of employment with GCyber + Paid Parental Leave + Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave + 401(k) Matching + 100% Company-funded Disability Insurance + 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members + Training and Professional Development Plans + Commuter Benefits Plan + Parking and Transportation Allowance Equal Opportunity Employer GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability. Stay in Touch For future job notifications please follow GCyber on LinkedIn. https://linkedin.com/company/gcyber Powered by JazzHR