Description As a VoIP Engineer, the individual will monitor and control the performance and status of voice and video resources across multiple enclaves and locations utilizing software and hardware tools. In this role, the Engineer will configure and install VoIP hardware/software replacements and upgrades. In addition, the individual will work to ensure all voice applicable STIGs and vulnerabilities are resolved or mitigated in a timely manner Responsibilities • Identifies and diagnoses problems and factors affecting voice services • Troubleshoots voice related issues and outages, which may occur during non-core hours • Works with vendors in support of the ITCSU • Ensures all voice applicable STIGs and vulnerabilities are resolved or mitigated in a timely manner • Performs preventative maintenance services on all devices within the VoIP area of responsibility • Maintains a current understanding of emerging technologies and trends in voice and video services • Performs other tasks as required by OSC and the Government contracting office Required Qualifications/Education and Experience • High School diploma or equivalent • Three (3) years of experience designing, building, and/or maintaining communications systems with minimum of one (1) year experience with CISCO Unified Communications Manager (CUCM) Version 10.5 or newer • Knowledge of cable management and patching with Ethernet and analog phones • Prior experience with SIP, SCCP, MGCP, PSTN, and H.323. • Must have and maintain CCNA Route and Switch certification and/or CCNA Collaboration certification • Must be DoD 8570 certified at the IAT-II / IAM-II level. • Must have and maintain a Secret personnel clearance and must be eligible for a TS Preferred Qualifications/Education and Experience • Prior experience with Cisco Unity, Cisco Presences, Cisco Emergency Responder, and Cisco UCCX Skills secret clearance, Voip, Unified communications, Cisco voip, Cisco voice, Phone system, Cisco call manager, Cisco ucs, top secret clearance, Uc, Video conferencing, ccna, CUCM, cisco phones, router, troubleshooting, Cisco, Cisco Unified Communications Manager (CUCM), unity, Unity Connection, Cisco Emergency Responder, voice gateways, lan/wan, uccx, sip, PTSN, mgcp Top Skills Details secret clearance,Voip,Unified communications,Cisco voip,Cisco voice,Phone system,Cisco call manager,Cisco ucs,top secret clearance,Uc,Video conferencing,ccna,CUCM,cisco phones,router,troubleshooting,Cisco,Cisco Unified Communications Manager (CUCM),unity Additional Skills & Qualifications • Unified Communication (UC) experience; technical refresh; Integrate with legacy technology to new technology • This candidate will be responsible for all escalated tickets at the Russell Knox Building. • This candidate can expect a large volume of tickets weekly. Usually, the tickets are for phone number changes, phone conversions, UC systems, and increasing the volume and userbase Preferred but not required: • CCNA Voice Certification • CCNA Route and Switch and/or CCNA Collaboration certifications • no foreign entanglements • It is highly preferred to have a minimum of a Top Secret clearance but they can take a secret if needed Experience Level Intermediate Level Pay and Benefits The pay range for this position is $60.00 - $65.00/hr. • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Quantico,VA. Application Deadline This position is anticipated to close on Feb 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.