VOIP Specialists must identify the technology needs for existing customers and utilize product knowledge to integrate offerings into the customer environments with ease and effectiveness. This team is a vital part of the onboarding process of new business customers and will serve as a resource for the training and account development needs. This individual will be responsible for the following:
Have full understanding of products, features, and services offered, and be knowledgeable about competitors products and services.
Train customers on purchased products and all self-serve options.
Input all customer information into the Salesforce database.
Administer the coordination of customer training during implementation and onboarding.
Use systems such as BroadSoft to add or modify customers call flow, services, and user information.
Meet or exceed customer satisfaction standards, as measured in part by customer satisfaction surveys.
o This includes insuring proper and timely follow-up with business and government customers.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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